splashtop mouse not working

There was ZERO NEED to involve testing other products because I already had proven to them that THEIR product works on other computers and that their software was at fault. QED. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Simply locate the device you need from the list, and click the Connect button beside the device's name. Anyway, thanks to your excellent post I now have a pointer again! Remember that if youre remotely controlling your office computer, any software your company uses to track your activity on your office computer can still be used, just as if you were using the work computer in-person. Change), You are commenting using your Facebook account. Tap to run the Splashtop Business app on your device (in this case an iPad). This is what fails at my client's office to their Win 7 computers. Users must install an XPS reader on the local Mac in order to allow the Windows machine to use the printing feature. Find out why 20 million people use Splashtop and try it out for yourself today! Verify that only you and/or others with clearance have permission to remotely access your computers. Sometimes an error message will appear, and sometimes it wont. However, if the remote computer is on your companys network while youre remotely accessing it to browse the internet, your company can still monitor your internet activity as if you were using the office computer in person. Step 3. Its very easy and straightforward to operate Splashtop when the devices use the same OS (i.e., Mac to Mac or Windows to Windows) so the steps below will be quick and easy to follow. Did you seriously think I was unaware that other remote support tools exist? Id definitely like to hear of a permanent solution to this as its damn annoying. With Splashtop Business Access, you can remotely access your Windows and Mac computers from an unlimited number of Windows, Mac, iOS, Android, and Chromebook devices. They give you the code displayed in the app and you use that code in your Splashtop app to remotely access and control their Android device. With Remote Desktop as a published Citrix app, though, its been grating. If Disabling the Realtek HD Audio Manager is known to fix both mouse freezing and disappearing cursor issues. Within that window, you can control their computer with your mouse and keyboard just like you were sitting in front of it. For future readers, Mark's response that "Our team will post a response for you at Splashtop support site (your ticket) shortly with a workaround to resolve the corner case win7 issue" was the fix (renaming a specific file). Steps to transfer files Install Splashtop Streamer and Splashtop Business app. To continue this discussion, please ask a new question. Interesting, I havent seen this behavior. Ahh so my suggestion was valid and you tried it (without consciously knowing it), testing other remote desktop apps does not exhibit the same issue, ergo you could discount an actual PC problem and could have proven to the technical team, seeing as they were being so obtuse, that it was the splashtop software that was at fault if they tried to tell you it wasn't. Geez, you may as well have recommended trying to open Excel without issue. Companies would need to do this with a separate tool as Splashtop does not provide any web monitoring tools. Clicking represents a touch. Renaming the file worked So pleased I found this after trawling through all the idiot didnt read the manual posts on other sites. Where have YOU been all my life? comes to mind. Thanks for bringing this to our attention. So, can any other Splashtop users verify that this scenario works? Set secondary authentication options, such asdevice authenticationandtwo-factor verification to prevent unauthorized users from remoting into your computers under your account. and was challenged. Our team reviewed the video. In the sample illustration below, it is shown as enabled. Launch the app on your PC and choose " iOS " and then " USB ". Just because you cannot see the value in a suggestion doesn't automatically render it irrelevant. As Chrome Remote Desktop is a Chrome web-based tool, uninstalling and reinstalling Google Chrome can also fix the problem. Tap pair to disconnect my dual 38-inch and mouse but it's connected, we hooked up. Proving that someone else's product works when I had already proven that their own product can work would have been a waste of time. Lock the remote computer's keyboard and mouse while in session. Surely everybody knows the cursor disappears when typing but because of that feature, it is almost impossible to search the Internet for a mouse pointer that disappears when youre not typing. 1) Insert the Windows bootable drive and boot from it. Think this help any others like me. If the session is inactive, remote printing features wont be present on the Splashtop dashboard. Close any/all other readers and browsers that might have open PDFs, Visit the Adobe Acrobat Readers official, Save the installer on the Windows machine, Click Finish once the installation is complete. So, when remoting into your computer, click and hold the mouse and then move the cursor up and down to scroll. Some seem to have resolved this by either enabling or disabling mouse trails in Control Panel -> mouse. Sound Choice to output sound over the remote connection only, on this computer only or both. The GoToMyPC Pro Plan costs $41.50 (monthly-billed price) per computer per month and supports access for 2 to 50 computers. Once your Bluetooth or wired mouse is connected to your iOS device, you can customize a few of its settings from within the AssistiveTouch menu. No, I did not, and the reason that I did not ask is because IT IS IRRELEVANT if others have the same problem. I decided to let MS install the 22H2 build. The GoToMyPC Personal Plan costs $44 (monthly-billed price) per computer per month and allows individual users access to an unlimited number of computers. BTW, their SOS product DOES work on these problem systemswhich I figured out a few days after my post.Did I ask if other remote support tools had the issue? It is so frustrating when it disappears . Open the Splashtop Business Application on the local computer -> Click on the gears (settings) icon of the remote computer that's experiencing the issue -> A new window will open up -> Look towards the bottom and click "Restart Streamer" 0 Comment actions Please sign in to leave a comment. He only would be correct if I were trying to connect to the Console session, but that is NOT what I told them I wanted to do. The fixes below should help resolve most, if not all, of these issues: Please note: This requires version 3.2.6.0 or later. (Idk why) It's 100% irrelevant to getting the Exchange issue fixed.Now, please excuse me, but my knickers just came out of the wash and I need to go iron them.Gregg, "BTW, their SOS product DOES work on these problem systemswhich I figured out a few days after my post.". Sometimes an error message will appear, and sometimes it won't. Number two, even if VNC worked, VNC would prove NOTHING, simply because it isn't Splashtop, and the issue was specific to a certain Splashtop product. The image below is my Win 7 VM. My response frustrated you because you were under the cosh, feeling pressure and the one people that could help you weren't helping you as you needed. My i.t dept had no idea how to fix this. Completely restart the Android device by pressing and holding the Home and Power buttons simultaneously. Its work when I change the guest os one. Open the Splashtop Controls" menu in your remote session and make sure that Trackpad Mode is enabled. This didnt work for me, but I have found a workaround: activating Display pointer trails and set speed to minimum. "Cant you just use VNC or something similar?" "Exchange crashes on install" can you use kerio? was WRONG, still is wrong, and always WILL BE WRONG as it relates to the SPECIFIC ISSUE that I posted, which was connecting with Splashtop (NOT Splashtop SOS) to the active RDP session. The Session Code field and Connect button allow you to enter the 9 digit code from the users computer or device that you want to access. Select Start > Settings > Devices > Mouse > Additional mouse options > Pointer Options and adjust the pointer speed. Hi Team, As I said before, "Using any of the others is IRRELEVANT to my issue with SPLASHTOP. Reinstall Google Chrome and try again. If, after all that, the app continues to error out, users may have to uninstall and reinstall the Splashtop app. If your mouse pointer movement disappears, follow these steps to determine if your computer is completely frozen. Today I finally had time to google wtf made the cursor disappear. You will see a screen that looks like this where you enter the users 9-digit code. I found this post while researching how other people have fixed the problem. You said it because you failed to properly read and comprehend the issue at hand and that the requested test steps had nothing to do with ANYTHING other than the specific software and specific situation outlined in my original post.---------Finally, the fact that Splashtop themselves, minus my support techs, knew about the problem PROVES ONCE AGAIN that my points have all been correct and that "Cant you just use VNC or something similar?" It just made you look like a fool when you tried in vain to defend the Exchange scenario with added, unrelated information about testing with Kerio. Silly me for thinking that all the Splashtop users I see here nearly every time someone asks about remote support would be silent on the issue.Again, look at my scenario of an Exchange problem and someone suggesting Kerio. not really a solution but can help debug/address the issue. NO! They give you the code and you enter it in your Splashtop App (after clicking the SOS + icon) and that starts the session. 6. This is indicated by the icon at the center of the toolbar, as shown below. With both Splashtop and TeamViewer, mouse tracking and clicks were always registered straight away, and transferring files was also fast. Now hopefully you understand why i said "can you use VNC?". Mouse Lagging and Beeping Sound Thanks for leaving your comments, youre right it might help others! Have your end-user go to the SOS app download link displayed in your Splashtop app (sos.splashtop.com or sos.splashtop.eu, depending on where your account is located) to download and run a small program or app and give you the 9 digit code. So, first interaction here, so if more is needed, or if I am doing something wrong, I am open to suggestions or guidance with forum ettiquette. When you start the Splashtop Business app, be sure to log in with the email address and password that you used when setting up your SOS account. In the default state of the Scheme None, in the lower pane Customize scroll down and select the line Text Select. "My response frustrated you because you were under the cosh" is incorrect. Some users noticed that a Windows10 update KB4056892 blocks communications with Splashtop. Seem like what you have done in the video is exactly as described. So don't be like that when others are trying to give you a sounding board on a forum that, by anyones logic would be less use than the support department of the software you had an issue with. Until they are all ticked and working I cant fully remote (as I had done previously) my common experience is I can see the remote but cant click on the screen. Thanks again for helping to uncover the corner case win7 issue with terminal switching. Splashtop remote access and remote support solutions. First noticed this behavior after logging in with splashtop. When a remote session is established, a large notification will pop up letting the user know that the computer is being remotely access. Select Google Chrome and click Uninstall. Limitations of the "Lock keyboard and mouse" feature Copyright 2023 Electronic Team, Inc., its affiliates and licensors, 1800 Diagonal Road, Ste 600, Alexandria, VA 22314, USA +12023358465 , Electronic Team uses cookies to personalize your experience on our website. Splashtop users are able to toggle the blank screen on/off while in a remote session, as well as the lock remote computers keyboard and mouse to prevent tampering while youre working on the computer. Thanks for the easy fix. If Tablet mode is turned on, turn off auto-hide taskbar for both Desktop and Tablet mode. Flashback: March 3, 1971: Magnavox Licenses Home Video Games (Read more HERE.) However, another option besides uninstalling drivers is to reboot a key called VirtualDisplay. This is usually a temporary loading issue, which means all the user must do is open the recent applications menu on their mobile device. Here are some tips you can follow to protect your privacy while working remotely: Enable the features to prevent tampering by others during a session. Fixed Windows 10 Remote Desktop mouse issue. Change). The file transfer function is invoked from within a session. File transfer is supported in version 2.6. "Now hopefully you understand why i said 'can you use VNC? It seems the problem is more widespread and affects most input or editing controls across many applications in the remote desktop session. And thats it. (Mine shows disabled if I use the function key to disable it- surprise..:)) Run FlexiHub on the virtual desktop, and login. When you are done, you can close the window to end the session or the remote user can click the Disconnect button on the access app to end the session. No matter how many ways you try to twist my SPECIFIC ISSUE to fit your answer, YOU ARE WRONG.Gregg. you saved my life i was so frustrated editing documents. Open the app to see if Splashtop runs as intended. As you try to remote in using Splashtop into the console session, the RDP will disconnect. (LogOut/ Step 3.

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