athenahealth patient portal login

It is at your provider's discretion to make test results available. We will say "yes" unless a law requires us to share that information. See how our RCM services drive efficiency at every stage of your revenue cycle while scaling to match your needs. We may share your information with our HIPAA Covered Entity Clients,your healthcare providers. We do not control and are not responsible for Third Party Platforms or any information you may share with, or access from, any Third Party Platforms, whether using the Portal or otherwise. How do I schedule an appointment through athenaPatient? If you need to speak with the office sooner, please call the office directly. To use Self Check-In through athenaPatient, your provider must have this feature enabled at their practice. We may say "no" to your request, but we'll tell you why in writing within 60 days. This error occurs when there was an issue during the login process. These terms and conditions constitute a binding agreement between you and Ascension Medical Group Saint Thomas ("we," "us," or "our"). The Content includes both Content owned or controlled by one or more of the Practice Entities, as well as Content owned or controlled by third parties and licensed to one or more of the Practice Entities, and no right, title, or interest is granted to you in or to any Content other than the right to use such content in connection with your use of Patient Portal. You can ask us not to use or share certain health information for treatment, payment, or our operations. We will make sure the person has this authority and can act for you before we take any action. This information may include: your. Note: This page should only be . How do I ask a question about my account balance? We may use your information for the following purposes on behalf of your health care provider including, but not limited to, those listed below: For purposes of making the Portal available for your use; To allow you and any other users you authorize to coordinate and manage your medical care with your health care providers. Deliver quality care more easily with support that lets you focus on your patients. When you see this error, a problem has occurred with the app loading your data. Select your provider, office location, and your preferred time of day and days of week. How do I manage my saved credit and debit cards? For example, we may use the data collected through your use of the Portal so that athenahealth can: enhance the functionality of the Portal, perform data analysis, conduct and respond to audits, and comply with all laws, regulations, and law enforcement requirements; To inform you of the opportunity to participate in surveys or provide feedback related to your use of the Portal; To plan and execute security and risk control measures, like fraud and abuse detection and prevention for athenahealth or our Clients; We may de-identify and aggregate your data, for business purposes in accordance with our agreements with our Clients (healthcare providers) and applicable law; We may also use the data collected through your use of the Portal for our own proper management and administration. If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. We may also share your information when needed to lessen a serious and imminent threat to health or safety. Navigate to the Account screen by clicking Account in the bottom navigation bar. You understand that your health care team may send you messages, test results, and other communications via Patient Portal as authorized in the sole discretion of your physician. When you use the Patient Portal, we collect personally identifiable information, such as your email address, name, home address, telephone number, ZIP code, age, gender, contact preferences, access times, and account activity. Tailor your athenahealth experience to your organizations specific needs with industry-leading solutions. You are using an outdated browser that is not supported on the Patient Portal. Answers to FAQ about our products and pricing. Cookies are used for system performance functionality. For your safety and security, your session is about to be logged off due to inactivity. In most cases, this information is generated by various tracking technologies, such as, We may automatically collect information (and may store it in our server logs) regarding your use of our services and the content you viewed. We are currently only sharing the athenaPatient app with a limited number of athenahealth customers and their patients. Urgent matters should not be dealt with via the Patient Portal. You have the ability to accept or decline cookies. We typically use or share your health information in the following ways. You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you. You will also see a list of other individuals connected to your account with health records at the listed provider groups. Note: This feedback form is NOT for medical questions or advice. By accessing or using Patient Portal, you further agree that any and all such modifications are effective and binding upon you immediately upon posting of the modified version. that you are authorized to address the patient's billing matters. We reserve the right, in our sole discretion, to limit or discontinue your use of Patient Portal at any time and for any reason, including, but not limited to, your use of Patient Portal on behalf of another person. We may use your information for the following purposes on behalf of your health care provider including, but not limited to, those listed below: For purposes of making the Portal available for your use; To allow you and any other users you authorize to coordinate and manage your medical care with your health care providers. Start by navigating to the Profile screen by clicking on Profile in the bottom navigation bar. We will say "yes" to all reasonable requests. Once you have activated your Patient Portal account, the Patient Portal Inbox will become the primary vehicle to receive important messages from your participating provider(s) and other personal medical information. We expect to make athenaPatient available to more athenahealth customers and their patients in the coming months. As described above, the information we collect through the Portal is HIPAA protected health information or otherwise covered by the California Confidentiality of Medical Information Act. You may opt-out of receiving these calls on the "Contact Preferences" page, located under the My Profile tab. What if I'm unable to access the Patient Portal? The Practice Entities do not sponsor, operate, control, or endorse any of these sites, nor the information, products, or services provided by third parties through the Internet, nor do the Practice Entities make any guarantee, warranty, or representation regarding the accuracy of the information contained on the websites. Click the Visit Web Portal button and an external browser will open with you automatically logged into your selected Patient Portal. We may charge a reasonable, cost-based fee. While you may receive email messages notifying you of new messages in your Patient Portal Inbox, these emails will not contain any personal health information. One connection at a time. We can use and share your health information to bill and get payment from health plans or other entities. When you initially enroll to use the Patient Portal, you will need to confirm your identity via two unique workflows, as well as establish an email and a confidential password for login credentials. Select the patient statement you would like to view. Freely exchange data and have it curated for direct integration into your workflows. We can share health information with a coroner, medical examiner, or funeral director when an individual dies. See how we serve Hospitals and Health Systems, See how we support Member-centric Organizations, See how we support Ancillary Service Organizations. For the best experience when using our site, please update to the latest version. We plan to offer athenaPatient to all athenahealth customers and their patients soon. For example, we may use the data collected through your use of the Portal so that athenahealth can: enhance the functionality of the Portal, perform data analysis, conduct and respond to audits, and comply with all laws, regulations, and law enforcement requirements; To inform you of the opportunity to participate in surveys or provide feedback related to your use of the Portal; To plan and execute security and risk control measures, like fraud and abuse detection and prevention for athenahealth or our Clients; We may de-identify and aggregate your data, for business purposes in accordance with our agreements with our Clients (healthcare providers) and applicable law; We may also use the data collected through your use of the Portal for our own proper management and administration. It is your responsibility to monitor these messages. By using Patient Portal, you understand that not all of your medical record with us will be accessible through your Patient Portal account. Share information with your family, close friends, or others involved in your care, Share information in a disaster relief situation, Include your information in a hospital directory. . Surpass your goals with the support of our expertise, technology, and data-driven insights. Improve your performance with the support of the largest connected network in healthcare. In case of a medical emergency, call 911. It is at your provider's discretion to make test results available. Select the message type from the dropdown options based on the topic of your question. Toggle this switch to turn biometric authentication on or off. We have implemented technical, administrative, and physical safeguards, which are designed to protect your information from unauthorized use and access. Explore apps and services that integrate with our solutions to optimize workflows and practice experience. We were unable to save your data. The patient portal now exists in Spanish. From here, you can set up access via preferences for those you are a guardian or caregiver. . What do I need to access the Patient Portal? Relieve your team of administrative work and let us complete it more quickly and accurately. We are not required to agree to your request, and we may say "no" if it would affect your care. PLEASE NOTE: The terms set forth below apply to your use the Patient Portal (Portal) identified in this Privacy Policy. A convenient and secure way to deliver virtual care to your patients. It is your responsibility to monitor these messages. We do not control and are not responsible for Third Party Platforms or any information you may share with, or access from, any Third Party Platforms, whether using the Portal or otherwise. Click the desired form. We will provide additional information on when the athenaPatient app will be available to more athenahealth customers and their patients soon. You can ask us to correct health information about you that you think is incorrect or incomplete. PLEASE NOTE: The terms set forth below apply to your use the Patient Portal (Portal) identified in this Privacy Policy. We will include all the disclosures except for those about treatment, payment, and health care operations, and certain other disclosures (such as any you asked us to make). Failure to comply with any of the terms and conditions contained herein may result in revocation of your license and cancellation of your Patient Portal account, including the right to access information through Patient Portal. To see these views, navigate to your Inbox by clicking the . Therefore, use of Patient Portal may not be appropriate if there is sensitive information that you want to discuss directly with your healthcare provider. This will bring up a list of accounts and settings. THE PRACTICE ENTITIES MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF ITS SITES, OR THE CONTENT, PRODUCTS, OR SERVICES INCLUDED THEREIN. trouble logging in, password assistance, access to family members information etc.) After confirming this, try again after waiting for a few minutes. All communications between you and our health care team using Patient Portal are carried over a secure, encrypted connection directly into our electronic medical record. Patient Portal is a communication service offered as a convenience to our patients. Dial 911 in the case of a medical emergency, If you are currently taking Valsartan, a blood pressure medication, please click. We must follow the duties and privacy practices described in this notice and give you a copy of it. How do I view messages and/or responses from my provider? If you choose to decline cookies, you may not be able to fully experience the interactive features of the Patient Portal services. By using Patient Portal, you also consent to all of the terms and conditions described in the Privacy Statement. This will bring up a list of accounts and settings where you will see a list of all Patient Portals you have access to. A link to reset your Patient Portal password has been sent to. Build stronger patient relationships while improving the experience for everyone with self-management tools, improved patient communication, and reduced administrative work. Were located at 311 Aresenal Street, Watertown MA 02472. The Practice Entities disclaim any responsibility for, or liability related to, such third-party material. Any unauthorized registration for, access or use of the Portal, our Services, client accounts or Third Party Platforms is strictly prohibited. This license expressly excludes, without limitation, any reproduction, duplication, sale, resale, or other commercial use of the website, Patient Portal, or any of the associated services; making any derivative of the website, Patient Portal, or any of the associated services; and the collection and use of user email addresses or other user information (including, without limitation, health information or any data extraction or data mining whatsoever). See how our technology and expertise can have you thriving from day one. Start by clicking the button below, and logging in with the email and password you already use. Let us know in writing if you change your mind. Select an available appointment from the calendar. Those Clients include medical groups, practices, hospitals, health systems, and physicians, specialists and staff; We may share your information with third parties that you consent to or direct us to send/receive information to/from; We may share your information with our third party vendors, consultants, agents, and other service providers with whom we contract as a Business Associates under HIPAA to help us provide or improve the Portal. Why doesn't anything happen when I click "View Detail" or "View Receipt?". Improve clinical efficiency and financial performance with comprehensive support that scales as your needs evolve. All content included in Patient Portal and on all of our, including, but not limited to, text, photographs, graphics, button icons, images, artwork, names, logos, trademarks, service marks, and data ("Content"), in any form, are protected by U.S. and international copyright and trademark law and conventions. To prohibit unauthorized access, all medical information is stored behind our firewall in our electronic medical record system. When you click the. How do I edit how my contact preferences for different types of notifications? We may charge a reasonable, cost-based fee. You can ask for a list (accounting) of the times we've shared your health information for six years prior to the date you ask, who we shared it with, and why. Your provider's office will make every effort to respond to your messages within a timely manner. Reporting adverse reactions to medications, Reporting suspected abuse, neglect, or domestic violence, Preventing or reducing a serious threat to anyone's health or safety, For law enforcement purposes or with a law enforcement official, With health oversight agencies for activities authorized by law, For special government functions such as military, national security, and presidential protective services. By accessing or using the Patient Portal, you confirm that you agree to these terms and conditions. Get support that reworks claim denials and recovers payments for you. These terms and conditions constitute a binding agreement between you and Ascension Medical Group Saint Thomas ("we," "us," or "our"). Build stronger patient relationships while improving the experience for everyone with self-management tools, improved patient communication, and reduced administrative work. Various features may be available on the portal at your practice's discretion, including the ability to send messages to your health care providers, schedule appointments, and pay bills online. What if I dont remember my Patient Portal email? You can ask us to correct health information about you that you think is incorrect or incomplete. If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. By accessing or using Patient Portal, you further agree that any and all such modifications are effective and binding upon you immediately upon posting of the modified version. We will provide a copy or a summary of your health information, usually within 30 days of your request. We may share data with business associates working on our behalf to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. We're using athenahealth to help you access your health information for different doctors' offices with just one email and password. You understand that Patient Portal provides you with online access to some clinical information about you. Click the desired message in your inbox to read the message. We reserve the right, in our sole discretion, to limit or discontinue your use of Patient Portal at any time and for any reason, including, but not limited to, your use of Patient Portal on behalf of another person. Your provider must authorize the release of your test results in order for them to post to your Patient Portal account. We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we're complying with federal privacy law. Get answers to patient FAQs and access tools that can help you on your journey. You have the option at any time to revert back to receiving your patient balance statements as paper statements sent to you via U.S. Mail. Example: A doctor treating you for an injury asks another doctor about your overall health condition. . For iOS devices: athenaPatient requires OS versions 15.x or above. . Urgent matters should not be dealt with via the Patient Portal. As a user of Patient Portal you hereby agree that you (and not the Practice Entities) are solely liable for viruses, worms, Trojan horses, cancel bots, and other electronic mechanisms designed to destroy or impair the functioning of computer systems already residing on your PC and/or mobile device. Can I access my Patient Portal from the athenaPatient app? If the issue persists, please report it by clicking Profile in the bottom navigation bar.

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