kaiser permanente text bot interview
Find additional company focused interview questions by practicing from one of our industry sets. "In my most recent position, we had a consistent problem with employees showing up late for their shifts or calling in sick at the very last moment. Kaiser Permanente was updated by Ryan Brunner on November 21st, 2021. Takes notes when I have to and double-check my work to make sure it's done right like typing prescriptions. We had a lot of concerns with patients not showing up for appointments when expected. Looking back, my initiative to involve others was key in making the new procedure work for the entire organization. I learned the construction trade at a young age, and I love being able to help families get the home of their dreams. When the pharmacist noticed I fix my mistake, and from that day, I double-check the quantity in the bottles in case the quantity changes.". Talk to your interviewer about a time when have had to adjust to changes on the job. ", "I believe I have good customer service with my patients, and coworkers because I treat them with respect, ask them how are they doing. The call was almost one hour in length, but it was worth the time to smooth over an important customer-related situation. I'm a good listener, and my coworkers and patients like that about me. "In my current position, I was part of a team that was tasked with evaluating and improving our patient discharge procedures from our unit. I listen, mirror, validate, and empathize. In your answer, your interviewer will be looking to hear that you are confident in your ability to be a problem-solver on their team. I really like this answer! ", "Having worked in the healthcare field for seven years now, I have really grown to appreciate the importance of continuing medical education and I jump at any chance to further my knowledge base in the field. This post provides exhaustive information on the Kaiser hiring process, to help you learn how to effectively go through the job application, interviews and other parts of the recruitment process at Kaiser Permanente and be employed. ", "Having worked as an RN for eight years now, my ultimate career goal is to be in a leadership position like a department director. I recently attended a pediatric trauma course that really opened my eyes to new techniques I could use in our emergency room. Most interviewers will interpret a cliche response like that as dodging the question. My ideal environment is organized, collaborative, positive, energetic, and encouraging. "In my current role there is a lot of staff turnover when it comes to our management team. Working in the healthcare services industry at Kaiser Permanente means that you could be in contact with vulnerable people, children, pharmaceutical drugs, drug-related equipment, confidential information, and other areas of sensitivity. I also help the pharmacist with anything they needed from translating to ringing up customers. We all come from different backgrounds, different educations, and different points of view and I truly respect the views of all people to help our team function at its best. Just some food for thoughthow does this response align with the Kaiser Permanente philosophy? Discuss the reasons why will you be great at this job. Talk about how your role at Kaiser Permanente can have an effect on the customers of the organization and how you go about providing excellent service to those customers. Whether it is providing a less than favorable work review, or terminating someone, it doesn't come easy. Prior to your interview, it will be important for you to research the role you are interviewing for and put some thought into how you will be able to deliver the best service to those you will be working closely with. Than they call you for a second interview. ", "Yes, I handle all of these administrative tasks in my current role. Even when times would get tough in this role with Kaiser Permanente, I would be looked upon to bring a contagious positive attitude to your team. This skill means that, in most projects, I am great at creating a plan of action but am most comfortable passing the final patient-facing tasks to our more extroverted personnel. My idea was to talk to users of EHR systems at all levels. ", "I have always been naturally introverted, but I have turned that personality trait into an advantage for me. ", "I will learn fast all I need to know to better help patients so I can answer their questions and make them feel cared for and improve patient care.". ", "When you work in a diverse team and with patients, you will encounter difficult personalities. As you answer this question, try to talk about a specific time you had to work with an extremely difficult person during your career. Excellent! Hiring Age. I have a kind and outgoing personality. I would also need a technologist to assist me who could adjust to my easy procedural style.". This question is a little tricky because it's unclear. ", "Knowing that I wanted to pursue a career that involved healthcare and science, I received my bachelor's degree in cytotechnology from Thomas Jefferson University. Kaiser Permanente expects their employees to stay up-to-date on their respective fields, and today's technology makes this reasonably easy! Your interviewer will be looking to hear that you have done your research on Kaiser Permanente and that you'll thrive in their workplace culture. The Kaiser Permanente hiring process involves two types of interviews that may be conducted. Your interviewer will be looking for you to own up to your mistake and do what it takes to correct it. ", "Delivering bad news to a patient is very difficult. Well done! You've answered well by sharing that you face stressful situations head-on. After communicating the issue with my director, we realized that there wasn't an efficient inventory tracking system and supply ordering system in place for our clinic. The Most Cliche Interview Responses and What To Say Instead, How To Approach Difficult Leadership Questions. To get at your ability to do this, be sure to read through the job description thoroughly prior to your interview. What you describe is a good fit for me, reputable vendors value these skills, and I'd like to represent a company that wants to create long-term sustainable partnerships. I can be funny, but my sense of humor is pretty dry, so people don't always know that about me when they first meet me. ", "When I applied for this position, I fully understood that I didn't meet the experience requirements for this position. A career in healthcare can be emotional at times; however, I choose to focus on the positives. As we met for brainstorming and solution ideas, we realized that our new process decisions would affect many other departments. With this question, the interviewer is trying to get an idea of how you interact with challenging people, such as a coworker who is hard to please or has a tendency to intimidate others. ", "When I started in Interventional Radiology, I was not trained in IR procedures. We will see how stellar my skills are after that course! In owning up to my mistake, I quickly changed my plans for the day and reported to work to cover the shift. 3.2 (5 reviews) Term. 91% said yes. In my search for a new position, it was important for me to find a new employer that embraces diversity & inclusion in their workforce and I'm confident I found that here at Kaiser Permanente. If you have a criminal record, you must disclose this. Consider sharing how patients react to the way you communicate. We had in services to help us prepare. Whatever your method, be sure to highlight that you are successful in organizing your day and paying attention to the fine details in the work that you would be doing with Kaiser Permanente. Tell me about yourself. What does it mean after your phone interview. I document all necessary information as soon as possible so that the record is up to date and accurate. "The part of my career that brings me the most stress is when the schedule is running behind due to many different factors. Patient care requires a strong amount of compassion, and Kaiser Permanente strives to provide compassionate care to their patients. When not at work, I spend many days outdoors with my family and I have found that time in the woods or on the water help refresh my body and prepare me well for the next time I step into my job. A five minute walk or a quick conversation with a colleague can make a world of difference in breaking up a hectic day. I need to be able to give the task or a portion of it to another team member or direct report, let go of the control, and know it will be taken care of. Permanente physicians and other providers at Kaiser Permanente are dedicated to helping to make life easier for you by keeping you on schedule with your important medical appointments. Last, I adapt to the individual. Starting from the entry level will allow me to continue to learn and work up the ranks at Kaiser. I understand that, as a condition of employment, Kaiser Permanente conducts post-offer drug screens, background checks, health screening (if applicable), and verification of eligibility to work in the United States using E-Verify. There are many tools that you could use to excel in your job but remember - the most significant tools you possess are an excellent attitude and a great team backing you. I gathered pertinent information from the EMR, and discussed the case with the Intensivist and the patient's nurse. Explore. Once this trust is developed, my patients can fully trust me and recommend my services to future patients. With this question it's important to explain a team challenge and how you collaborated with your team members to go above and beyond the call of duty to achieve a goal or overcome an obstacle. "I recently worked with a patient over the phone who was incredibly upset when they believed that we overcharged the services we provided. The sheer size of Kaiser Permanente makes them a very culturally diverse organization. Interviews at Kaiser Permanente Experience Positive 68% Negative 15% Neutral 17% Getting an Interview Applied online 65% Employee Referral 10% Recruiter 10% Difficulty 2.9 Average Hard Average Easy Interviews for Top Jobs at Kaiser Permanente Registered Nurse (58) Medical Assistant (49) Customer Service Representative (49) Intern (44) In asking this question, your interviewer wants you to talk openly and honestly about the types of work environments that you find hard to work in. The status says no longer consider for the position. Behavioral 3. At Kaiser Permanente, teamwork truly does make the dream work for the patients and families that rely on the organization to provide world-class care. "Early in my career, I was working a night shift with minimal staffing on our unit. I am a people person and build relationships with my coworkers and patients alike. In asking this question, your interviewer truly wants to understand the role that you naturally take on when put into a team-based environment. "In my current job, I had a team member who would scoff at other co-workers' ideas in meetings. You can consider improving this response by explaining why. Are there shared values that you could also mention? ", "I would describe myself as a hard worker. Instead, I got permission to spend a day in a highly-rated clinic serving the same population. In a recent project in my department, I was tasked with participating in a team that looked at our dispensing of medications and how our processes could be improved. I utilized many resources for research, both inside and outside of our organization, and these resources were crucial in our success. Take a few minutes to tell the interviewer a few things about yourself. In my current position, I am not the most persuasive person on our team, but I am highly creative. The hustle and bustle of any position in healthcare can be very demanding and your interviewer would like to know if you can appropriately handle the stress related to this job. Talk to the interviewer about your preference when it comes to teamwork or working individually and be sure to avoid pigeonholing yourself into one particular scenario (ie: I only like to work by myself). You can improve your response by assuring the interviewer that you have a flexible salary range, but that you'd like to be compensated appropriately based on your experience and performance record. Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. I indulge in the things that make me happy on my time off. As you answer this question with a specific example from your past, reiterate to your interviewer that you have excellent verbal communication skills and listening skills that will help you be a great communicator on their team at Kaiser Permanente. Kaiser Permanente interview details in Atlanta: 95 interview questions and 76 interview reviews posted anonymously by Kaiser Permanente interview candidates. There was not a formal method of teaching IR PAs. They are also looking to hear that you understand the greater role this job plays in providing excellent service to the patients and fellow colleagues that you would be serving in this role. Kaiser Permanente is an extremely large and diverse organization and their hiring managers are looking to piece together teams that are diverse and well-rounded. Avoid speaking negatively about any patients or colleagues and use a recent example from your current role. Highlight your ability to be responsible when it comes to related administrative tasks required for this role with Kaiser Permanente, even if the role you are interviewing for isn't in a clinical setting. Either way, I always do my best, and I make sure the job is done the way it suppose to be.". If possible, try to point out your ability to stay calm in an emotional situation on the job by pointing out a time that you had to in the past with great results.Keep in mind - almost everyone is an emotional creature to some degree, but there are other ways that you can describe yourself that have a more positive connotation. First, I work in a system, and I respect that. This mindset has consistently allowed me to continue with a productive shift no matter the emotions that come my way and I would be able to bring this same level-headedness to work at Kaiser Permanente. I even talk about what they are going through. Healthcare is not a place for gimmicks because health is precious and irreplaceable. Prior to bringing in representatives from three hand-selected companies, I brought up the idea of getting references on them first. Talk to the interviewer about the ways that you ensure accuracy and organization in your day-to-day activities. ", Our Professional Interview CoachLauren McCabe Reviewed the Above Answer. Being newer to my career in healthcare, my biggest goal as of late has been to take as many related courses and workshops as possible. ", "I'm human, and of course, I feel sad if one of my patients has bad news if a customer dies or something happens to my coworkers or someone I care about, but I also don't let those feelings affect my job and productivity.". ", Our Professional Interview CoachKevin Downey Reviewed the Above Answer. You also made sure to take action so that this did not happen again. . If possible, avoid extreme responses that include speaking negatively of others or naming people. Great answer! In addition to this, I also subscribe to a couple of medical-related journals, including the NEJM. The success of Kaiser Permanente thrives on the accuracy of information and organization in all work that they do. While sometimes a good thing, there were times when I was fearful of even expressing my own beliefs or thoughts in thought that I would upset someone. Interview questions and answer examples and any other content may be used else where on the site. Furthermore, I consider my coworkers in other departments as part of my customer base because my work can often have an impact on their work. It is best to explain clearly what your strengths are and how those strengths would benefit you as a Radiology PA. This is a personal and caring approach. I've had a lot of success by focusing on building a reputation for consistency and follow-up. In my current organization, I have been picking up extra shifts in family medicine to expand my skills. During training sessions, I take a methodical and knowledgeable approach with my students and keep an open ear for questions. ", "A patient scheduled for an Intrathecal Chemotherapy injection was delayed several hours. I like to do the right thing, and sometimes I get stressed trying to reach that goal, but I think it's a worthwhile endeavor. It has kaiser questions . 1 / 41. Definition. Upon using my reflective listening skills to calm them down, I took the extra time required to walk the customer through every line item on their billing statement until they fully understood each item. It sounds as though you do everything possible to ensure your patients are set up for success. Therefore, any date prior to 2019 might not be accurate. While I've listed several general options here, you don't have to stick to standard role divisions (i.e. The most successful healthcare institutions in the world pride themselves on the trusting relationships that they build with their patients and vendors and this is no different at Kaiser Permanente. In the ever-changing and evolving world of healthcare at Kaiser Permanente, being flexible and adaptable in your work is a key trait that your interviewer will be looking for in any candidate that they hire. I work good under stressful situations, and I'm good at resolving patients' problems.". These go above and beyond what it means to provide compassionate care. We also met the needs of our team by protecting the positive culture we had worked so hard to create. "In this profession, my customers are my patients and their family members and I look to be at my best in providing excellent care and compassion to them. Perhaps you are watching TED talks to gain skills in a particular area, reading the latest-and-greatest book on the subject, or maybe you are taking a seminar at a nearby community center. The chatbot function asks candidates about the basic skills and experience necessary for the job and can also answer basic questions about the job, salary, and other aspects. I love my job. Interview Questions Give an example of an improvement project you led Perhaps you have a keen eye for detail. I take the time to listen and reflect back to ensure that I am providing the best care possible. I hope to involve them in various Kaiser community volunteering opportunities.". Talk about your qualifications and skills that will help you to do this job well. I like to manage my time to finish my projects on time. It sounds like you have a very full personal life, with a fantastic work/life balance. What resources do you prefer to stay on top of industry trends and changes? ", "To be completely transparent, I probably bring myself the most stress because of my innate desire to be the best. If hired at Kaiser Permanente, I would prioritize learning the inventory and ordering procedures for this unit upon starting.