how to get a refund from direct ferries

My service experience was awful Date of experience: March 2022 Ask Riddor111 about Direct We advise you to check with your bank as some accounts or credit cards offer a travel insurance as well and you might be able to claim a refund on the insurance instead.Kind regards,Madalina / Direct Ferries. How older, less computer savvy, or with no smart phone can work this out is a true mystery. Most ferry companies and bus operators offer return tickets, which can save you money compared to purchasing two one-way tickets. Go directly to the companies providing the ferries. ***. This is the version of our website addressed to speakers of English in United Kingdom. Terrible service, no one to speak to the website is glitchy and they charged me extra for a additional person the it got removed and they still took the money for it. Each ferry company has its own cancellation policy. My original booking included the ability to change my booking. What are the refund/exchange policies in light of the current situation. Please don't hesitate to contact us, if you have any queries. Normally if the tree is dead, hazardous, planted too close to your home or not considered significant due to its small size you should be able to remove it Emergency vehicles posted bridge restrictions, Central and Eastern Washington weekly travel planner, Commercial Aviation Coordinating Commission, Community Aviation Revitalization Board (CARB) loan program, Uncrewed aircraft systems and commercial drone registration, Unpiloted Aircraft Registration Exemption Form, Strategic Highway Safety Plan: Target Zero, Washington State Plan for Electric Vehicle Infrastructure Deployment, Statewide transportation asset management, Chronic environmental deficiency (CED) policies & procedures, Federal court injunction for fish passage, Maintaining vegetation along our highways, Integrated Roadside Vegetation Management Plans, Zero-emission Vehicle Infrastructure Partnerships grant, Consultant agreements & indirect cost rate information, Statewide Transportation Improvement Program (STIP), Coronavirus Response and Relief Supplemental Appropriations Act, Highway Safety Improvement Program call for projects, Local Agency Federal Obligation Authority, Move Ahead Washington Railroad Crossing Program, National Highway System Asset Management Program, Changes and experimentations for the Manual on Uniform Traffic Control Devices, Equal Employment Opportunity Contract Compliance, File a disadvantaged business enterprise complaint, Equal Opportunity - File a complaint - Online form, Rules for billboards and other advertising signs on highways, Indirect Cost Rate guidance documents, forms & templates, Inactive Bridge Design Manual memorandums, Local Agency General Special Provisions (GSPs), Curbs, sidewalks and driveways / Geometric design - GD, Roadway delineation / Pavement markings - PM, Work zone typical traffic control plans (TCP), Planning and Environmental Linkages guidance for planning studies, Project delivery method selection guidance, Materials laboratory testing & field inspection, Transportation System Management and Operations TSMO, Wetlands ecology & monitoring techniques internship, Information technology strategic focus areas & goals, Phone Call 206-464-6400 (local), 888-808-7977 (toll-free) or 511 within Washington state between 7 a.m. and 5:30 p.m. Pacific Time daily, If cash refund request: Address to mail a check, Date and time of travel and departing terminal, Barcode number on receipt/Wave2Go ticket number/web store purchase order number, Overcharged (charged under 22 feet adult fare and I'm a senior citizen), Did not sail (left the lot at 12:30 p.m. before boarding the vessel). With some ferry companies we'll be able to It appears that my problem with Direct Ferries is not unique, they have a history, according to reviews on this site, of very poor responses and no responses at all to customer services issues. Dear customer, Many thanks for your feedback! WebView your current account balance and transaction history online 24/7 at Key2Benefits Open a New Account; Log in to online banking Typically, you can get a $150-$200 fee free return for. Made the booking and ended up feeling very happy that it was so easy. Important note: if you have already picked up your ferry tickets from a collection point, the tickets have to be returned in order for your modification request to be processed. We are committed to guaranteeing our customers privacy. Amending your booking through My Account is quicker and cheaper so we would suggest requesting your changes there. WebThough partners can still pick up riders from the airport, due to issues with overcrowding, partners must now be outside of the airport area in order to receive a request. We had the same with Qatar. Ferryhopper applies a small modification fee of 6 (euros) per booking. Ferryhoppers business hours are: weekdays 08.00 - 18.00 and Saturday 10.00 - 15.00 (EEST). Please don't hesitate to contact us, if you have any queries. If the delay is more than double the times set out above, No refund will be given. I think a lot of companies hoped people would accept vouchers to help with cash flow but legally if they cancel I think they have to give you a cash refund. This policy is applied by the ferry operators and Ferryhopper is legally obligated to follow it. NEVER, EVER AGAIN WITH THIS USELESS RIPP OFF COMPANY!!!! Wondering what happens if your ferry travel plans change? My service experience was awful. The best way to claim refunds or rebook tickets is via the company they were purchased from, whether that is a third-party retailer or the website Trainline. Open-date tickets are valid for 6 months to 1 year from your initial departure date and only for the same ferry route and the same company as the tickets you had originally booked. The travel agent will stamp and cancel your tickets. The matter is starting to get urgent, but still no response. Just as a point we had terrible problems with A ferry and will never use them again. three hours for a journey of between eight and 24 hours. Washington State Ferries. Kind regards, Direct Ferries Team PC Patrick Crossan 8 reviews GB Dec 16, 2022 Scam Site: Scam Site: It goes against our guidelines to offer incentives for reviews. Irish Sea: sail with your camper, for less! However after submitting your request our system is offering automatically some solutions online and the customer have a choice to close the ticket by finding solution online or to reply to that that the problem has not been solved so that our agent can handle it. Direct Ferries wont refund me and they wont let me board unless me and my son show passport or driving licence which we dont have. Debbie Allen And Phylicia Rashad Drop Gems Just In Time For. When cancelling via phone or email the cancellation fee is 30/35. Once they have your money they write you off. Point blank refused and they sent a refund without any messages to inform me. Direct Ferries is a multi platform impartial ferry ticketing service offering a quick and easy way to look, compare and book 1000's of scheduled ferry crossings to virtually any ferry port in Europe and Africa as well as many ports across the globe. These hydro boost systems are even smaller than the 12' boosters in use currently. Dear customer, Many thanks for your review! . Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information. The transaction was quoted in dollars and as I was in Barbados I presumed it was in that currency so I paid $1400. Web(Updated for 2023) - SmartAsset How long you wait for your state tax refund depends on multiple factors. It's a workaround but WAY cheaper than cabs. having to cancel the chair, which then allows you to book a cabin. The costumer service is unhelpful, as they cannot do anything about it, even though I described my whole situation. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. In addition all your emails, including the ones you sent from a different email address, were sent to us a month after the sailing date had already passed. manufactured with at least 1/8 of an inch tread. 100% of travellers recommend this experience. However when I arrived for registration I was informed that Direct Ferries had failed to inform the ferry company about my dog, I had to pay the sum of 48 GBP on the spot. Open tickets are valid for up to 12 months from booking date (see ticket conditions). You can still get all the benefits of Direct Deposit by getting your tax refund deposited into your account. You can find the contact details of all ticket collection and return points by clicking on the link in your booking confirmation email. You don't accept the NatWest card by paying , last time I make wrong directions and I can contact nobody's to help to change my ticket , your application Direct Ferries is not helping and very hard to many questions ,fill the form.bla bla bla last time you told the ferry is in delay after is cancel I send the complain I don't receive notification.and more. Follow the Ground Transport signs and directions in your app to get to the location. Can I cancel them and get a refund? However I didn't receive a confirmation email. If you cant return your tickets in person, you can send them to Ferryhopper by courier or post. We'll let you know how much you'll be refunded before we cancel your booking so you can decide if you'd still like to cancel it. ), Sailings to and from over 178 Countries and Islands. the booking was confirmed right away and the confirmation was sent right away to the email address provided on the booking. I had the same problem with P&O and vouchers. This website uses cookies to help us process your bookings as well as customise and improve your experience. Re: Uber service at RSW 5 years ago. Companies can ask for reviews via automatic invitations. Ferryhopper is not responsible for the difference between the exchange rate at the time of the initial transaction and at the time of the cancellation. or submit an enquiry. WebIntercity train from 1949 Deckplan, Kronprinsesse Ingrid (1949) Deckplan, Athena (1989) 1991 Deckplan (2000) as Stena Nordica, 2006 Deckplan, European Endeavour 19 July 2022. left But apparently they said they have no record of it. DirectFerries.co.uk - the one stop ferry shop, a brand of Direct Ferries Ltd - all rights reserved. We are very sorry about the issue. We are very sorry about the issue, but can you please double check and provide us the correct reference number of the booking so we can have look in to this and handle your complaint. Eventually managed to amend the booking on the web site or so I believed. I even tried to take a person off and they wanted 214?! Really poor service - i would have nothing to do with this company. Please note that if the ferry company does not offer an e-ticket option, you will have to pick up your paper tickets from our offices in the center of Athens or have them delivered to you via courier. Need to talk to us? In order to cancel your ferry tickets, you need to make a cancellation request at least 3 days (72 hours) before your ferry is scheduled to depart. It may not display this or other websites correctly. Dear customer, Many thanks for your review! WebGRIMALDI SARDINIA New Cruise Ferries on Livorno - Olbia route BOOK NOW CRUISE SARDEGNA CRUISE EUROPA THE. General Inquiry/Feedback Request a Refund We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Please send any questions or comments to: help@poferries.com The transaction currency used on our website is the euro (). Your booking was made a week before the departure but you have only contacted us about this 2 weeks after the departure. All the above incident has been recorded with the police. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Have a browse through our website and use our simple ferry booking search tool to find the perfect combination destination and time. This depends on the ticket you have booked, you can check your confirmation email for information on whether your ticket can be refunded. Terrible service, maybe not a scam but don't use them. The process involves cancelling and rebooking the tickets, hence a cancellation fee may also be applied by the ferry company according to its policy. Direct Ferries Limited has its registered office in London, United Kingdom. WebDirect Ferries is a multi platform impartial ferry ticketing service offering a quick and easy way to look, compare and book 1000's of scheduled ferry crossings to virtually any ferry If I wish to change to a very inconvenient shipping time (arrival at 10:30 PM, which is not acceptable for me) I have to pay another $185.00 This finally was happening after 5 days correspondence and waiting for a answer. Unfortunately, they couldn't make the changes to the booking, because this was done with Direct Ferries (DF). Imagine the cost for the companies if they were liable for compensation like that airlines have to pay for delays. You have been added to the directferries.co.uk mailing list. WebYou may request a refund online or by phone: Online Refund request form Phone Call 206-464-6400 (local), 888-808-7977 (toll-free) or 511 within Washington state between 7 Our ferry was rescheduled from 12.45 to 17:30 and they did not write nor call to give us this information. All in all a terrible experience. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. pack jumper cables, ice scraper, warm clothing, snacks and water. You are using an out of date browser. I immediately tried to cancel but of course they are refusing to allow that. Is it worth pursuing this with my travel insurance company or will I not be eligible for a refund We must get on line 48 hours before ferry date to get our tickets. If the system detects something that potentially contradicts our. Therefore, if you dont contact us from the same email address or phone number, we will not be able to process your request. I was searching for ferry crossings from Poole to Jersey and found the Direct Ferries website. You can request a cancellation either through the My Bookingsection on our website or by completing our online contact form. Please bear in mind that there might be small differences in each ferry company's refund terms and conditions. According to the rules of the ferry operators, you must make your request at least 3 days (72 hours) before the scheduled departure. I appreciate that they are extremely busy atm , but find this unacceptable. We remain at your disposal. Your help will truly be appreciated. Eveything was very simple and quick to use..I had no difficulties in using the site and had several choices of ferries. Companies can ask for reviews via automatic invitations. he drove all the way from holland to huelva to get on that boat tomorrow and they say that he can first be on the boat the 28th of JANUARY and that direct ferrys made a mistake in the system? Can I request a ticket cancellation/change on behalf of another passenger? Please note that when amendment or cancellation done directly with the ferry company we are not aware of this unless the customer contact us about it. For more detailed information on ticket cancellations, refunds and modifications please read the companies policies. Before you pay for your tickets, you will be asked to read and agree to the terms and conditions of both Ferryhopperand the ferry company you are traveling with. Appalling customer service. Do not use these guys EVER. Less than 24-hours or failure to show for travel. Thank you! Alternatively, subscribe to our newsletter to get inspiration from offers and popular travel destinations. It is impossible to contact them and they are basically holding my money! Dont book with this company- book direct with Ferry operator. Unhelpful Customer Service not prepared to engage or help with simple requests. For contact details visit our. WebDo yourself a favor and book directly through the ferry company website, that way you will save money in fees, have better options (like booking a seat), and have more control if you need to make a cancellation or change. Cancelling a Ticket Reservation or Purchase within 24 hours of Booking All the information you need on ticket changes, cancellations and refunds is here. NEVER USE - they took my money and sold me a ticket for a ferry that never existed. Contact our call centre on 01304 44 88 88 between 08:00 and 20:00 Monday to Friday, and 09:00 and 17:00 on weekends. Losing hope though Dont bother! If I enter a wrong license plate number, is correction required? Went back and forth for days but they have refused to refund us since we managed to sail from Gili to Nusa even though this was with a different company at an additional cost, organised externally. WebUpdate booking to add or remove feet to vehicle length (for vehicles more than 20 ft. long only): pay or receive refund for any price difference subject to space availability. We are both english and always lived in England Direct Ferries have no phone available to discuss. My experience of using Direct Ferries was a good job, very well done.

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