qantas customer service agent recruitment process

It was 5 questions about customer services. the rest of them i need to explain it. I am proficient in the entire Microsoft Office suite and am a go-to for colleagues on anything in Excel and PowerPoint. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. This is where memories are made - from helping our customers when they make a booking, to welcoming them at check-in and looking after them onboard, we strive to deliver the best in service and customer care. A poor customer experience and how did you handle 2. I would let the customer know that I am unable to answer their question, but that I want to make sure it gets answered, and I'd work quickly to contact the right person for the answer. Be the first to find this interview helpful, About yourself, experiences, abilities and character. I applied online the Qantas website and I got an email about a week later for chat interview. Whether it's welcoming seasoned business travellers or checking in first time holiday makers, our Customer Service Agents deliver the first elements of service and customer care at the airport. On top of each customer interaction being completely different, I'm also responsible for the tracking of daily sales reports and monthly reporting to our management. You can submit an application for a role on our Careers siteOpens external site in a new window via the 'Apply' or 'Apply with LinkedIn' button located at the top of each job listing. I interviewed at Qantas (Sydney) in Jun 2017. As you look to rate your ability as excellent to your interviewer, prove it by talking about all of the different programs you have worked on during your career and what your specific roles were on them. To gauge how you think on your feet while providing great customer service, your interviewer is posing this tricky scenario to you. What are you most excited about when it comes to the role? Ask The Interviewer: Work From Home Edition, Cover Letters are Hard to Write, But This is Why They Matter. Over my career, I've learned how to not let my emotions get the best of me. ", "I would apologize and explain the flight is in fact sold out, I would then do my best to try and find an alternative flight and or route that would suit the customer while listening to their needs and being empathetic.". State you would be proud to work for a company that is so dedicated to helping the environment. As you answer this question, try to focus on an anecdote of when you needed to be focused on safety on the job, and explain your overall mindset towards safety to ensure that your interviewer walks away from your interview knowing that you are a safety-minded individual. Because almost every aspect of the business at Qantas Airways, from flight scheduling, passenger ticketing, and aircraft maintenance, is housed within one of different software systems, you will be expected to pick up and run with any program that you train on and will use if hired as their next Customer Service Agent. The #1 call center temp agency team at Professional Alternatives focuses on providing a personalized approach to your high-volume call center staffing needs, ensuring your staff and your clients receive high-quality service, each and every time. After that they invited me to attend the Assessment day. Types of psychometric testing that may be used include verbal reasoning, numerical reasoning, abstract reasoning and personality tests. As you talk about maintaining your composure and talking to them in a friendly yet professional tone, make sure you talk about the need to refer to Qantas Airways policies regarding this situation. If yes, we have great news for you. Describe a time when you had to deal with a difficult customer, what was Th outcome and what would you have done differently. The process took 1 week. The process took 3 weeks. Whether you're looking to make a new reservation or modify an existing one, the customer service team at is more than happy to assist you. What was your favorite team work and what did you do for it, the questions were behavioural based (situation based); Tell me about a time you had to work with a difficult co-worker? Sporting our iconic uniforms, our cabin crew ensure the safety of our customers while making them feel at home, even when theyre thousands of feet in the air. Qantas is an excellent company to work for. Assessment day I attended the morning session (apparently there was also an afternoon) 16 people in total we were split into groups of 4 A poor customer experience and how did you handle 2. "I have no issue being subjected to a criminal background check and employment verification. Do you use a calendar, planner, or another tool to record and view this routine? It roughly took three hours, and you had a ten minutes break. Earning points couldnt be easier. What is the hiring process for remote jobs at Qantas? The process took 4 weeks. It is just talking into the computer or phone (depending on what you use). ", "Not at all, I would be very proud to be representing Qantas, but I also love to look good and take pride in myself. . Excellent! Connect with a local pet sitter to mind your pet while you're on holiday. I interviewed at Qantas in Feb 2023. Book and manage your trip with features such as check-in, seat selection and boarding pass access. Based on the urgency and importance of the tasks? 13 Qantas Customer Service Agent interview questions and 9 interview reviews. The first time you apply, you'll need to create an account with us. Makes sense! If you do not complete and pass the relevant background checks, your job offer will be withdrawn. In any customer service and sales type role, the ability to say no to a customer in a professional and even educational manner is extremely important. This employer has not claimed their Employer Profile and is missing out on connecting with our community. Without being asked, I also kept my register area clean throughout my shift to provide a safer area for my customers. The Civil Aviation Safety Authority is the controlling force over the commercial airline industry in Australia and its policies and regulations impact the day to day jobs of every staff member at Qantas Airways. What was different about these new timesheets that made the employees actually fill them out? The regulations require commercial airlines like Qantas Airways to run criminal background checks on prospective employees, and there is a specific list of criminal activities that can automatically disqualify your candidacy for the job. I am aware of other accessory and grooming policies that your airline has. For work rights in other countries, contact the relevant authority for that country. Get ready for your big adventure with our dedicated family section. why did you leave your previous job and why do you want to work with Qantas As you answer any questions related to your interpersonal skills and working with customers, be sure to talk about your listening skills, verbal communication skills, positive attitude, and empathetic approach, as these are all of the necessary skills needed to provide the best service possible to customers when spending small amounts of time with them. Step 3; Invited to do a psychometric test. . The process took 4 weeks. Book flights, multi-cityor round the world trips, search using our interactive mapor redeem a travel credit. At Qantas Airways, you would be expected to come to work each shift in uniform and neatly groomed. What about the company appeals to you? As well, Qantas Airways requires that an employment verification check does take place as well, where the airline will look into at least the last 10 years of your employment history. ", "Yes, I have, working in Woolworths for many years, some of my jobs were just this, I worked as a night filler for many years and I also was tasked to clean each fresh food section each night, Bakery, meat section, and the deli section!". Join Qantas Frequent Flyerorsubscribe to Red Email today. One is your written comprehansive test, easy read and answer the questions which are all in what you just read regarding door saftey. The minimum age requirement is 18 years. Find out more about inflight dining, entertainment, seat maps and more. I interviewed at Qantas in Feb 2023. Worth working for the company as you have one of the best people to work with, great benefits, and interesting work that can help you evolve. Getting to wear multiple hats? What was the end result? Browse our airport guides and lounge network information. Find departure and arrival information and view ouron time performance. You can submit an application for a role on our Careers site via the 'Apply' or 'Apply with LinkedIn' button located at the top of each job listing. Book and manage your trip with features such as check-in, seat selection and boarding pass access. Empathetic? With our interactive map it's easy to plan your next trip using money or Qantas Points. I took the time to evaluate the two to three others I would invite to the project team and selected them based on their performance within the department. This will give you the best chance of being short-listed for the next stage. Interviews for Top Jobs at Qantas. As you prepare for you interview, think back to a job you held where adherence to regulations was important in the work you performed, describe that experience to the interviewer, and explain the steps you took to ensure you were following all policies. The keys to displaying your ability to help customers in this situation are honesty, timeliness, and follow-up with the customer. I also was trained to follow guidelines when accepting written checks and testing large bills for counterfeiting. Nice! Have you ever had a difficult situation with a customer and how did you resolve it? It consisted of being welcomed and then being split into different groups. Customer Service Agents are based in Sydney, Melbourne, Brisbane, Perth, Adelaide and Canberra, some regional areas, and . Interviews provide an opportunity for us to get to know you, and for you to obtain more information about Qantas and the role you've applied for. Also, briefly talk about understanding the importance of upholding the company's image by being neatly groomed and in uniform (to appear professional and knowledgeable, etc.) Check yourpoints balance,transfer points,update your details,claim missing points,top-up points,manage bookingsand more. This especially comes into play when you are . You appear confident, tech-savvy, and curious, all of which are great attributes that the interviewer will appreciate. I do have a tattoo on my upper arm that would never be exposed, and I always keep my hair neatly styled and cut on a regular basis. While your interviewer won't be looking for you to know the CASA regulations off the top of your head, they will be looking to hear that you have the ability to play by the rules if you are hired for this position. Choose the seat that suits you before you get to the airport on Qantas operated flights. The hiring process at Qantas takes an average of 39.68 days when considering 136 user submitted interviews across all job titles. why did you leave your previous job and why do you want to work with Qantas Find information on travel requirements and more. The process took 2 weeks. If fortunate enough to join the Qantas Airways team, I would bring this same level of dedication and leadership to the customer service team.". ", "Yes, I do! My current employer is required to run a criminal background check on our staff every two years. Great! Qantas Airways was written by Kevin Downey and updated on July 19th, 2022. did anything happen? State Farm agents market only State Farm insurance and financial service products. . The Qantas Customer Service Agent recruitment process of online/offline way and submitting C/V at the official job portal by following the below details kindly check carefully. Be the first to find this interview helpful. In fact, I hold a heavy rigid driver's license and have an impeccable driving record.". Another station to do your height reach test and have your documents checked over. Basic question of how you handle conflict in a work place and tell me about a time you had conflict with a colleague etc. When I was hired for my current job five years ago, I took it upon myself to familiarize myself and learn our products and staff in a short amount of time to be the expert representative of my organization and, if hired for this role, I would work hard from the start to gain this same level of expertise in this role. I chose your airline because my values align closely with your community engagement initiatives, sustainability efforts, and diverse culture of staff. The next steps were background and security checks and finally a thorough medical which is at your own expense. Find out more about inflight dining, entertainment, seat maps and more. Supply Chain Management; Banking, Financial Services & Insurance (BFSI) Digital Marketing; Entrepreneurship; Business Analytics; Human Resource Management "In this particular situation, I would be very forthright with the customer and let them know that their desired flight is sold out and would refer to any particular policies that the airline has about overbooking with the customer. Skilled in Banking, Operations Management, Consulting, and Retail. Stage 2 was a role play. Then I was invited to attend an assessment day which was fun and the staff were very friendly and welcoming. Ground Crew/Ramp Agent - Sydney Airport. 25 followers 25 connections. The familiar smiles are waiting to welcome you onboard. As you answer, make sure to talk about the resources you used to help make the change. ", "I work great in a team environment, I am courteous and listen, but if I have an idea, I am not afraid to speak it! Bookcar hire,car specials, commercial vehiclesandairport transfers. After seeing the data, management was supportive of the idea, and I led a team of staff that demoed new systems in the coming months. Excellent! Darwin High School. Interview questions and answers were updated by Ryan Brunner on May 13th, 2021, Interview questions and answers were first added on May 15th, 2021. For this job as a Customer Service Agent, that would mean coming to work each day well groomed and in uniform, well rested, and ready to go. Whether youre booking your next holiday or flying for business or pleasure, you could be earning points on all sorts of things with our partners. The process took 3 months. Great! On top of letting the customer know that you can't meet their need with this particular request, it is more important that you use your ability to problem solve and provide the best service possible by taking the time to search for more options for the customer. Online application and then I was invited to submit an online interview which consisted of about 6 questions. Part-time. Be the first to find this interview helpful, 1. They also asked if you are prepared to work shift work and work on public holidays and special occasions, eg Christmas. I interviewed at Qantas in Feb 2023. The purpose of this page is to help you prepare for your job interview. See the complete profile on LinkedIn and discover Sonia's connections and jobs at similar companies. You can track your Qantas Points, shop and more. What ideas have you brought to a previous role that have benefitted other staff? During this preparation, Customer Service Agents are asked to help restock the food, beverage, and other items on the plane, and also do some light cleaning in the cabin of the plane. how to verify an unverified sender in outlook. At Qantas Airways, you would be expected to come to work each shift in uniform and neatly groomed. Very quickly after starting this job, the importance of following all of these regulations was instilled in me by my manager. In these situations, I let the customer know that I will get them in touch with the best person to answer their question and do so right away. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. I applied online. Aug 2022 - Present8 months. did anything happen? ", "I once had a problem with a co-worker, when things didnt improve I then approached the co-worker to discuss how she was making me feel, this still did not improve and in fact, became worse. Search Qantas timetables for Qantas, QantasLink and Jetstar flights. If in a situation like this at Qantas Airways, I wouldn't hesitate to approach the unreasonable person with confidence. Use your points for flights, upgrades, hotels, or car hire. A poor customer experiences and how did you handle it. When you apply for a job, you'll provide us with confidential information about yourself. Answer dates might appear two to three weeks before they were published. Request wheelchair assistance. It was 5 questions about customer services. 13 Qantas Customer Service Agent interview questions and 9 interview reviews. Whether youre booking your next holiday or flying for business or pleasure, you could be earning points on all sorts of things with our partners. The process took 4 weeks. Fly with us and discover the Qantas difference. Also, how exactly will this benefit you in this role? ", "I am very friendly and can help to put the customer at ease if they are feeling a little anxious, I would assure them we will get them to their destination and answer any questions they may have! I received a scenario which you had to remember key information from. It will redirect you to the airline's official page. Earn Qantas Points on our huge range of accommodation options worldwide. He was berating our cashier and having heard this from the kitchen area, I immediately went out to try and calm the situation down. In my work there, providing a clean atmosphere and well-stocked products was extremely important. Then we rotated between individual interviews, document checks, an informal q&a, and a written test. ", "I take safety seriously and take care to keep customers and staff safe by adhering to Qantas safety protocols, I would make myself aware of safety standards and implement these and keep up to date on any changes.".

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