does stubhub refund cancelled events

This material may not be published, broadcast, rewritten, or redistributed. The cost of loneliness: Social isolation holds back workers and costs employers billions, Businesses and consumers are borrowing more, despite rising interest rates, Why a Guarneri violin is expected to fetch $10 million at auction. The NHL suspended its season March 12. McMillan is represented by a Detroit law firm specializing in class actions. Fax: 205.328.7234, 603 Duling Avenue To learn more or opt-out, read our Cookie Policy. StubHub's sole discretion (unless a refund is required by law)." 24. But StubHub simply cant afford to play the role of banker. How do I know if my event was impacted or where can I see the event status? The settlement stems from allegations that in March 2020 StubHub changed, the company's "FanProtect Guarantee" policy that offered full refunds of the purchase price and fees for canceled. If you have purchased tickets to an event that has been canceled by the event organizer you will automatically receive a Rewards Cash loyalty credit for 110% of the full value of your order total, inclusive of base price, fees, delivery charges, less any sums already refunded. 3. Also, if you bought tickets on StubHub, there is a class action lawsuit underway to settle the issue on whether they have to honor refunds. Buyers: We'll add a credit worth 120% of the total amount you paid for the impacted event to your StubHub Wallet. Overall, the website has very good customer service & refund policy. March 28, 2020 (https://www.sbnation.com/2020/3/28/21198101/stubhub-refunds-canceled-event-ticket-nhl-nba-concerts). However, their respective terms of service seem to leave the door open for shutting down refunds if need be as things progress. The policy stated that consumers would receive full refunds on ticket purchases, including fees, if events were canceled. StubHub is here for you, reads part of the email, which was signed by company president Sukhinder Singh Cassidy. As if the cancellation of sporting events and concerts wasn't enough. Just 21 days ago, online ticket exchange and resale company StubHub sent a reassuring email to their customers. By using this website, you accept the terms of our Visitor Agreement and Privacy Policy, and understand your options regarding Ad Choices. Request to speak to a Vivid Seats agent. The reason I bought tickets on StubHub was the guarantee, said Joshua Woody, who purchased March 13 tickets to a Lizzo concert in Houston in February. Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales, he said. Legal Statement. The agent will be able to grant you a refund if your scheduled event has been canceled. 199 Fremont Street, 4th Floor | NYC Call 311, Text COVID to 692692 |NJ COVID-19 Info Hub| NJ Call 1-(800)-222-1222 or 211, Text NJCOVID to 898211 |CT Health Dept. Not surprisingly, this new policy has been heavily criticized. If you paid for something thats not being provided and material terms of that contract have not been met by the provider, youre entitled to your money back. I certainly could have bought tickets cheaper on CraigsList, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. All rights reserved. Gambling problem? Select the ticket group you'd like to sell. Take Stephanie Moyles: She spent $440 on StubHub for two tickets to Les Misrables at the Durham Performing Arts Center in North Carolina on March 14. If an event is canceled, we'll give you a StubHub credit for 120% of the amount you paid. No matter which option you choose, you must also send a copy to StubHub at the following address (which is different from the address where you sent the Notice of Dispute form): StubHub, Inc. S&P Index data is the property of Chicago Mercantile Exchange Inc. and its licensors. StubHub was pressing hard to get money. Straight-up refunds for purchases from official outlets. We have a situation right now where we had over 20,000 events canceled, basically at the same time," StubHub president Sukhinder Singh Cassidy told Axios.com. StubHub is offering the retroactive refunds now because the live events industry is opening back up. "In addition to our buyers, we also have a million sellers on our platform, all of whom are trying to figure out how theyre going to get recouped from the original seller the venue, the team, the artist and the timing delays are going to be significant. The settlement will also end a multi-state investigation into StubHub's alleged refusal to provide customers with refunds for cancelled events, reports Law360. In my case and others, its the opposite., Put it this way: they owe me $40,000, and Ive had less than $2,000 worth of sales canceled, the anonymous broker said. In the past, cancellation prompted a full refund from the online ticket broker. See, If a team, venue, or event organizer relocates seats due to social distancing measures and the new seat doesn't match what the buyer originally purchased, the buyer, If the primary doesn't invalidate the seller's tickets and they drop the order, the seller will face consequences under our. Avoid touching your eyes, nose and mouth with unwashed hands. Canceled Event Info Mar 28 Tue 8:00pm Ibeyi Cat's Cradle - Carrboro, NC See Tickets Apr 15 Sat 8:00pm Los Temerarios Usa Tour Greensboro Coliseum Complex - Greensboro, NC See Tickets Apr 22 Sat 7:30pm North Carolina Theatre Presents The Color Purple Martin Marietta Center for the Performing Arts (fka Duke Energy) - Raleigh, NC See Tickets Once we resumed payments, we were able to route payment to this customer for his or her sale.. Even on March 12, as major cancellations had begun to be announced, StubHub emailed users to say, "We have your back," and assuring them they could still get refundsbut also offering, as an alternative, coupons for 120% of the tickets' prices, redeemable for a year. Thats everything that we can tell you about StubHubs returns and refunds policy! Other StubHub communications made clear that no refunds would be offered, noting that in the event of a cancellation "[w]e'll give you a coupon worth 120% of your original order. 8, Ch. McMillan has had a StubHub account since 2017. "@sukhindersingh, that's not going to go over very well.https://t.co/GeNuH5WD4l pic.twitter.com/zHYY2Tp6Fg. Ticketmaster, for example, says you can get a refund if an event is canceled, but if an event is postponed or rescheduled . These policies are subject to change, so please refer to the venue, team, or performer website for the latest requirements prior to your event. |, How to Get a Refund from StubHub Because Getting a Future Credit for an Event That May Never Happen Just Sounds Sketchy. In the case of a canceled event, Ticketmaster will directly alert the buyer and refund your purchase. The credits are valid through the end of 2022. There is no place on the website that says you have a time limit, but you do. Unless you want a refund)." SBNation.com. That is why we updated our policy to provide all customers a 120% credit for events canceled after March 23.. Suite 101 I certainly could have bought tickets cheaper on Craigslist, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. If an event is rescheduled or postponed, your ticket will be good for the new date. April 7, 2020 (https://www.classaction.org/blog/stubhub-hit-with-class-action-after-pulling-fanprotect-cash-refund-promise-for-coronavirus-related-cancellations). Ticket sales volume had crashed at the same time as they'd been receiving chargebacks from customers and requests for refunds on cancelled shows. Our corporate social responsibility program is focused on education, and diversity is one of Christian & Smalls core values. This doesnt mean, of course, that folks arent having any trouble with some of these other major marketplaces. But not all companies are offering refunds. Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. EIN: 41-0953924. And StubHubs award-winning customer service is on standby to help with any issues or concerns. Fax: 601.707.7913, 1 Timber Way In more refined language, the suit claims that StubHub has "quietly sought to force their buyers to endure the financial losses that Defendants own guarantee created for Defendants in the entirely foreseeable scenario that world occurrences would cause the simultaneous cancellation of numerous public events.". StubHub notes it was the first to offer the 120% credit for canceled purchases. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. Farley said refunds should be a piece of cake. ATTORNEY GENERAL HERRING HOLDS STUBHUB ACCOUNTABLE OVER FAILURE TO PROVIDE REFUNDS FOR CANCELLED EVENTS ~ StubHub, Inc. has agreed to honor its refund policies and is paying refunds to consumers whose events were cancelled as a result of the COVID-19 pandemic; more than 8,300 Virginia consumers were affected by StubHub's actions ~ Please enter valid email address to continue. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. Get browser notifications for breaking news, live events, and exclusive reporting. Those will be paid out by the end of May. But when it came to the current situation, it didn't honor the deal, the suit claims. What resale sites like StubHub are doing to the price of your ticket, How much a Super Bowl ticket will cost you and how its changed, Lets do the numbers: The money spent on the Rio Olympics. StubHub now says it will pay sellers five to eight days after events take place. Tickets bought through resale sites: For events that are canceled, StubHub, VividSeats and similar sites are giving out refunds just like Ticketmaster. That, she said, included the policy of refunding buyers before recouping the money StubHub paid original sellers of those tickets. Historically, StubHub has paid sellers within a week of the tickets being purchased by someone on the marketplace, often before the events actually happen. Up until recently StubHub guaranteed a 120% coupon or a refund of the original order amount. Instead of full refunds for canceled events, they changed it to a COUPON worth 20% more than the value of the ticket. StubHub will offer refunds for canceled events but not postponed events. Now, the company is the subject of two class action lawsuits A buyer that had Opening Day tickets is stuck waiting to see what Major League Baseball is going to do with the 2020 season. Amid the coronavirus pandemic, StubHub changed its refund policy. Customers complained to the press and filed lawsuits. Receive a coupon for 120 percent of your original. These policies are subject to change, so please refer to the venue, team, or performer website for the latest requirements prior to your event. [2] StubHub said theyd refund canceled tickets, but now theyre taking that back (StubHub is here for you. If your event is canceled, StubHub says it will add a coupon worth 120% of your original order to your StubHub account. The suit accuses StubHub of breach of contract, conversion, negligent misrepresentation and violations of various California consumer protection laws. ", According to the suit, StubHub found itself in the current jam because it pays for tickets before events occur, "exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was canceled and they could not promptly collect from sellers.". 100 Tens of thousands of events have been cancelled (with more on the way), and many primary issuers are not offering cash refunds to their buyers at all, which means we cannot recoup those funds from our sellers immediately, either. If a ticketholder can't attend, they can resell their tickets on StubHub with no selling fee. NEW YORK (CBSNewYork) -- For months, major concerts and sporting events have been canceled or postponed due to the coronavirus pandemic. In 14 states including California, Florida, New Jersey and New York, local laws already allowed customers to get cash refunds if they contacted customer service. If you push back and a company still refuses to give your money back, you might have to take legal action, like filing a claim in small claims court. A brutal sucker punch in the OVC tournament stopped the game in its tracks. StubHub promised its customers a full cash refund for cancelled events with its FanProtect Guarantee. Open the SeatGeek app. Home Online Shopping Buying and Selling StubHub Course StubHub Return Policy and Refunds. Refunds will be equal to the original purchase price. But another major sticking point in all of this is event postponements, an entirely separate category of cases. At regular volume, we can afford to take that risk. Those will be paid out by the end of May. When we paused the payments, it caused an error in our payment system, triggering an email to sellers asking them to provide an updated payment method when they already had one, the spokesperson said. Just three weeks later, the company issued an update on their coronavirus policy. According to court documents, when the pandemic caused wide-spread cancellations of events, StubHub reassured customers they would be receiving cash refunds, but they could opt to get a credit instead. StubHub recently stopped offering cash refunds for canceled or postponed events. As the COVID-19 situation continues to evolve, your comfort and safety remain our top priority. Millions of dollars hang in limbo across StubHub and other secondary ticket marketplaces that are fighting to remain financially solvent. Further, the case alleges that while StubHub has refused to remit cash refunds to customers, the company has also failed to pass along any "savings" it may have pulled in onto ticket sellers, who according to the lawsuit "have in many or all instances been backbilled for the canceled events." StubHub finally addressed the formal . | NY Call 1-(888)-364-3065 |NYC Health Dept. Stay home if you are sick and advise others to do the same. Many events that have been cancelled or postponed are giving patrons a full refund for their money. Customers can choose to keep their credits if they like. 21, et. [5] Better yet, because the arbitration proceeding is administered by the American Arbitration Association (AAA) and its consumer arbitration rules permit the arbitrator to award you any legal fees and costs you could have received in court (consumer-friendly California law applies per the user agreement),[6] you can hire a lawyer to file your refund arbitration claim and StubHub will likely have to pay his/her fees and costs too. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. Please also read our Privacy Notice and Terms of Use, which became effective December 20, 2019. If no timely response is received from StubHub regarding your Notice of Dispute form, you may then initiate an arbitration proceeding against StubHub by filing a Demand for Arbitration Consumer Arbitration Rules form with the AAA. How Ticketmaster came to dominate live events (and incur the wrath of Taylor Swift fans), Your donation today powers the independent journalism that you rely on. Market data provided by ICE Data Services. [4] The formal name of the user agreement is StubHub Marketplace Global User Agreement, and you can find a copy of it here: https://www.stubhub.com/legal/?section=ua. StubHub was pressing hard to get money. Only 120% coupon? If you sell they will reduce or waive the sellers fee. "You give the guy a free piece of cheesecake, do you want them to come back and eat 500 more down the road? Today 3/27 #Stubhub updated their policy for CANCELED events. With offices in Birmingham, metro-Jackson, Mississippi, and the Alabama Gulf Coast, Christian & Small focuses on the areas of litigation and business, is a member of the International Society of Primerus Law Firms, and is the only Alabama-based member firm in the Leadership Council on Legal Diversity. If an event is cancelled and will not occur at a later date, StubHub will send the Buyer an email offering the Buyer the opportunity to return their tickets within 2 weeks in order to receive. Woody heard from StubHub twice after spending $1,748.70 to purchase eight tickets to the event: Once, on March 7, to preemptively explain that if an event were to be canceled, he would have the option to receive a refund or a coupon, and again on March 14, to say the concert was canceled, and once again he had the option for a refund or a coupon. Are there rules to follow when attending an event? Date of experience: 20 January 2023. After a canceled event, StubHub charges the seller for the amount collected. pic.twitter.com/onFRrGVh6S. FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. But is StubHub legal? Unfortunately, not all ticket sellers and venues are making it that easy. You can read more about how this works at https://techboomers.com/how-to-support-techboomers. Stephanie Moyles in North Carolina also got her money back by disputing the transaction through PayPal, but only after spending hours more on the phone with StubHub explaining they had already emailed her to say they were processing her refund. If you purchase a product or register for an account through one of the links on our site, we may receive compensation. StubHub will refund your money if an event is cancelled or moved. Kimmel believes the case will be resolved within the next 12 months in favor of consumers. Rossman, a credit card industry analyst, said other sellers like Ticketmaster also have their issues, but there's a particular flaw in StubHub's business model. By choosing I Accept, you consent to our use of cookies and other tracking technologies. It was a waiting game until March 30. However, UPS and retail fees will not be refunded. I want to assure you that StubHubs FanProtect Guarantee protects every purchase the ticket you have purchased on our site will get you into the event or we will make it right, reads the update, which is also signed by Cassidy. Customer service all the way to your seat, 2000-2022 StubHub. FORTUNE may receive compensation for some links to products and services on this website. It has shared the following tips: What you can do to prevent the spread of COVID-19 and other respiratory diseases: For statewide and national information on the virus, visit Michigan.gov/Coronavirus or CDC.gov/Coronavirus. Set your price or use our recommended price and tap List tickets. McMillan says StubHub denied him a refund, saying the March 20 game was only postponed, not canceled. Viagogo, a tickets marketplace, bought StubHub in February 2020. Receive a full refund of your purchase 2. Some have received refunds, StubHub said, "in jurisdictions where they are required. Read more about event statuses. I still printed out the notice of dispute. Im not proud of having to do it, but in order for us to be there for our customers post-recovery, we have to make these tough decisions now, Cassidy told Axios.com. If your event is canceled and not rescheduled, you'll automatically receive a full refund back to your original method of payment. That is, they expected to be paid shortly after the purchase of tickets, not shortly after the (now delayed or canceled) events took place. Just a heads-up that some of the services were reviewing here have affiliate partnerships with us, so we may earn a commission if you visit one of them and buy something. All rights reserved (About Us). For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. But people want their cash back now. That may be the best way to protect you, the fan, from StubHub. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. Stubhub does not have the money for refunds and recently admitted so in court. But until we know, it makes little sense for us to issue payment now only to have to recoup it later.. How do I get a refund from StubHub? News provided by The Associated Press. As pointed out by @don_shano, this is not only absurd (fans deserve their $ back), its unethical and likely illegal. Explain your situation and why you wish to receive a refund. That includes includes California, Connecticut, Florida, Hawaii, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Rhode Island, Utah, and Virginia. "When all these events got canceled at the same time and the buyers wanted their money back, StubHub didn't have it. Your email address will not be published. Full buyer Terms & Conditions here. Our FanProtect Guarantee protects sellers, too: We guarantee you on-time payment for the tickets you sell, according to our terms. Prefer a cash refund instead? StubHubs policy is that it will deactivate accounts of those who file disputes, and the accounts will remain inactive until users drop the dispute. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. Its not acceptable, he said, explaining what to write. Sorry we couldn't be helpful. It turns out, according to BankRate, more than half of people who laid out cash for events since the pandemic shut everything down didn't get it returned, and 60% have given up trying. You can apply this coupon toward multiple StubHub events in the same currency. It was no problem canceling New York City hotels. McMillan says StubHub denied him a refund, saying the March 20 game was only postponed, not canceled. First published on August 20, 2020 / 6:06 PM. But on March 25, StubHub changed the terms of its guarantee, giving it the discretion to make a full refund or issue the 120% coupon, according to the suit. In these cases, theres nothing people can do but wait, until things get back to normal and events resume. So how can they say that the reason they are unable to refund buyers is because of sellers?, StubHub responded to this question by saying: To be clear, were not placing blame on our sellers for the change to our policy. Also, always look at the delivery date for the tickets to ensure they arrive before you leave . However, StubHub is not responsible for partial performances, line-up, time, or venue changes. Each cancelled show was a loss to StubHub of their fees which now represented as much as 45% of the total sale. By attending the event, you assume all risk of exposure to COVID-19. * 21+ (19+ CA-ONT) (18+ NH/WY). Ja Morants allegations of aggression off the court, explained. The StubHub promise used to be every order is 100% guaranteed, but now due to the coronavirus, the company is no longer giving refunds. If you don't, we may cancel orders and charge you as provided in our User Agreement. Reply from StubHub UK. For full information about the FanProtect Guarantee, and how it works for you as a ticket buyer, click here. The credit is valid for a year (365 days), and you can use it for any live event on our site in the same currency. 63 reviews of StubHub "Sellers can cancel the tickets you bought to an event and re-sell them if you do not accept the transferred the tickets right away. Emily Walsh. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. StubHub, as the middleman between buyers and sellers of secondhand tickets, says that handling refunds for the huge number of canceled concerts is simply not manageable. You rely on Marketplace to break down the worlds events and tell you how it affects you in a fact-based, approachable way. YouTubes privacy policy is available here and YouTubes terms of service is available here. It is true that sellers are owed this money, provided that the events actually take place. The company enables fans to buy and sell tickets to virtually any event, from sports games and concerts to theater productions and festivals. But sellers are not seeing payouts for sales they say took place before any changes to the companys policy occurred. Are you willing to go through this process of a rescheduled event when you dont know what the future holds for you and how its going to be happening and what your seats are even going to be, because everythings changed; or do you want a refund, consumer lawyer Craig Kimmel said. Marketplace is a division of MPR's 501 (c)(3). NO MORE REFUNDS. [7] There is a provision in the Paragraph 22, Section C of the user agreement, titled Costs of Arbitration, which provides that in the event the arbitrator determines the claim(s) you assert in the arbitration to be frivolous, you agree to reimburse StubHub for all fees associated with the arbitration paid by StubHub on your behalf that you otherwise would be obligated to pay under the [AAA] Rules. But given Californias consumer-friendly laws that apply to any arbitration claim, including its ticket seller laws in Cal Bus & Prof Code Div. Sellers must tell StubHub about any seat changes and disclose any relevant health and safety requirements associated with their listing when they differentiate from the overall venue policy. The company, built around the constant sale and exchange of tickets to live events, announced cost-saving measures on March 24, according to Celebrity Access, an entertainment industry site. StubHub had drawn intense scrutiny and several lawsuits after an abrupt policy shift last spring, issuing only credits towards future ticket purchases on events that were cancelled due to the pandemic rather than cash refunds - with the exception of purchases made in states where law required cash refunds in such an event. Pursuant to StubHubs user agreement,[8] youre required to complete a Notice of Dispute form and submit it to StubHub by certified mail at the following address before you can file a refund arbitration claim: StubHub Inc. wearing a mask at all times, providing proof of your COVID-19 vaccination status, submitting proof of a negative COVID-19 test within a certain period of time, etc.). "The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHub's decision to make this move now," the company said in a statement. Russell Westbrook is being left wide open on offense, and hes still hurting the Clippers. The Wisconsin Department of Agriculture, Trade and Consumer Protection and Wisconsin Department of Justice announced a settlement reached with StubHub, Inc. regarding the company's refusal to pay refunds to Wisconsin consumers for events that were canceled as a result of the COVID-19 pandemic. [3], What you may not know, however, is that StubHubs user agreement[4] contains a provision that lets you file a refund arbitration claim against StubHub and requires StubHub to pay all of your (and their) arbitration costs.

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