studentuniverse refund policy

More information on key rights under the Package Travel Regulations can be viewed at: studentuniverse.co.uk/students/package-travel-rights. If you would like to book a stopover for your flight, you will need to contact us directly to speak with an agent. Take advantage of our promo codes and special offers to save even more. You must ensure that you are aware of any health requirements and recommended precautions relevant to your travel and ensure that you carry all necessary vaccination documentation. Please note that most cancellation fees range from $200 to $450 depending on the ticket and that Basic Economy tickets or flights that have already been partially flown are never refundable. StudentUniverse has negotiated with more than 220 airlines from Air Canada to WestJet to American Airlines and more. Heres some answers to the top questions we are getting and information to help us help you faster. Due to the large volume of requests, our teams are currently prioritizing customers whose travel is scheduled within the next 72 hours. To verify your current enrollment status we may need to contact your university or college. The tuition rate in force for all programs is based either on program or modality. If you would not like to accept the future travel credit, we can look into the possibility of a refund. The right and obligation to arbitrate under this provision shall extend to any claim by or against StudentUniverses affiliates, parent company, officers, directors, employees, agents, or contractors. It is your responsibility to ensure you have the proper visas/documents. If a student does cancel prior to the start of university classes, 100% of tuition and fees will be refunded.. Withdrawal or cancellation occurs on the calendar day that the . Please speak to one of our consultants for further details. Bookings must be secured with a $250 deposit or full payment if the start date is within 60 days of the first booked service of your tour. StudentUniverse empowers young adults to experience the world with discount travel. Conditions can change rapidly in a country at any time. +1 617 321 3281 if you booked online through our website. The credit is a one-time use, not like a gift card where you can use it for several transactions or items. In short: better safe than sorry, you should get a COVID test before you travel somewhere by plane. Prices are per person and inclusive of tax unless otherwise indicated. No compensation is payable in respect of minor changes. We may check your student, faculty, or youth status prior to issuing a ticket, and may request additional documentation if needed. In each case above, a service will be deemed to have been provided to you with reasonable skill and care if it complies with the locally enforced regulations of the country in which it is performed, or, in the absence of locally enforced regulations, if the service is delivered in a reasonable manner given locally accepted standards and practices. Well be with you within a few days. We will advise you of the carrier operating each flight in your itinerary. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your package travel arrangement. If you have a flight booked for later in the year, your flight may or may not be eligible for a refund, depending on the airline. All you have to do to unlock our exclusive student and youth fares is sign up for a FREE membership. And ICYMI, you dont have to be a student to book on StudentUniverse! Please ask us to confirm what protection may apply to your booking. Anyone can book with us, just not everyone will be able to get access to special discount student fares. Never miss a flight (deal) again Students are required to pay all, or a portion, of their tuition and fees for any registered course unless enrollment is officially cancelled prior to the start of university classes. You agree that you are bound by such additional terms and conditions. You will be asked to pay our administration charge of 50 per passenger per booking (or such other amount specified in your travel documents), plus any additional travel service provider change or cancellation fees. That depends on the airline policy. Please note, if you cancelled your reservation prior to the airline canceling your flight, you may no be longer eligible to request a refund as you were the one to opt for cancellation. Any claims that may fall under the relevant travel protection policy must be submitted directly to the insurance company identified in the policy. Refunds will only be made available to the person named on the booking payment receipt, unless otherwise agreed in writing by all travellers listed on a booking. We also do not offer any compensation if another customer books the same itinerary as you at a lower price. Travel documents cannot be transferred to another person to use. Most of our deals are available to be purchased online. Studentuniverse Refund Policy Coupon Code can be found at this link. Eligibility, Joining, and Website Information. As a student, I bought a ticket from the student universe website. Generally speaking, its better to book sooner rather than later if you know you need to be somewhere. How were working to help you during COVID-19 and your FAQs answered: Your StudentUniverse reservation number (typically 6 letters), A phone number where you can be reached at any time (we have agents working 24hrs a day all over the world), If you are ok with canceling for future credit per the airlines policy let us know and well just take care of it and let you know when its done. You will need to input your traveling companions' details before entering your credit card information. To access our student deals all you need to do is sign up for a FREE membership so we can verify your student status. That page has the latest coupons, promo codes and deals etc. You are responsible to the accommodation provider for payment of the remaining owed balance, together with any charges for additional services subsequently contracted and, where applicable, any service charges or tax. Many of the flights and flight-inclusive holidays on StudentUniverse.co.uk are financially protected by the ATOL scheme (under Flight Centre (UK) Limiteds ATOL number 4267). We recommend that you consult with your doctor or specialist clinic before commencing travel. Some fares are for verified students, teaching faculty, and youth aged 16-25 years old only. All individuals departing from the United States of America must be in possession of a valid passport. Please note, your ticket may still be subject to StudentUniverse cancellation fees as per the penalties listed under the rules of your ticket. We will rely on the authority of the person making the booking to act on behalf of any other traveller on the booking and that person will bind all such travellers to these Booking Conditions. If your airline is offering refunds, we can advocate for a refund on your behalf. However, a travel ban DOES NOT mean that you are automatically eligible for a refund. If your new flight is more expensive than your travel credit, you will be required to pay the fare difference at time of booking. This applies to future travel credit as well. StudentUniverse is not responsible for an airlines not providing you with a seat on a later flight, nor any additional charges the airline imposes for this reason, nor the full loss of value in your ticket. Travelers are responsible for ensuring that they have all necessary travel documents and visas. All airline tickets must be issued in the name of the passport/photo identity holder. If the new flight is cheaper, you won't have to pay anything extra, but you won't get the leftover credit back either. You can also update your email address to a more permanent one on your account any time. Most properties and vehicle rental/leasing companies require a credit card imprint at check-in. We will collect all mandatory taxes, however some countries may charge additional departure, hotel or other taxes that must be paid locally. We will not be liable for any loss you incur if and insofar as you are able to claim for damages under a travel insurance policy. In particular, you agree that in certain circumstances (such as where you request us to book international travel for you), we are permitted to disclose your personal information to overseas recipients. StudentUniverse is committed to protecting the privacy and confidentiality of your personal information. StudentUniverse does not own, operate, manage or control these independent suppliers of services and is not liable for their acts or omissions. Basic Economy . If you are not finding a price point that works for you, continue to check to see if something becomes available. In addition to our administration charge, you will have to pay the travel service providers applicable cancellation charges. Travel carriers and local authorities at travel destinations may require specific testing prior to boarding and/or upon arrival at your destination, including, but not limited to, a temperature check as a result of the COVID-19 pandemic. You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. In short, we can offer you whatever your ticket is eligible for, please trust that we are working hard to offer you the BEST option we can find for your ticket! Search for the total number in your party and log in (or Sign up) as yourself. Business Details StudentUniverse is not an insurance company. Travel insurance is recommended for all bookings. Failure to provide this information on check in will result in passengers being denied boarding. To use your promo code, enter it in the space provided on our checkout page. By purchasing a ticket from us, you give StudentUniverse explicit consent to contact your school to verify your current enrollment status. On the ticket, they have a link to go to the website of the airline. We are committed to protecting your personal information and will process your personal information in accordance with our Privacy Notice, available online at studentuniverse.co.uk/students/privacy-notice or in store. Yes, and this depends on the airline's policy. Save your details for a quick and easy checkout process. For many airlines, the credit is good through December 31, 2020. If your booking (or part of it) is ATOL protected, we, or the travel service provider identified on your ATOL Certificate, will provide you with the booking service and arrange the travel services as listed on the ATOL Certificate (or a suitable alternative). Some US states are also requiring COVID tests for travelers to enter. To the extent of any inconsistency between a travel service providers terms and conditions and the terms and conditions set out herein, the travel service providers terms and conditions shall prevail, save to the extent that any provision in the travel service providers terms and conditions is deemed to be invalid or unenforceable. Other examples of minor changes include alteration of your flight departure time by less than 12 hours, changes to aircraft type and change of accommodation to a comparable or higher standard. Transport and accommodation providers have differing cancellation policies and rules. Cancellation less than 30 days before departure of first product to depart in relevant booking: No refund due. Were all working overtime to try and help as much as we can. The Student Union charges for various services including, but not limited to, audio-visual equipment rental, facility rental, technical assistance, and graphic design and related printed/copying. It was officially launched in 2000 and remains a privately-held company. Anyone can book accommodation with StudentUniverse Hotels; you do not have to be a student. To find out if there is a fare difference . Typically, airline policy requires that you use credit for the same destination, but in some cases you may be able to change it. Payment by you at the time of placing an order does not automatically mean your booking is confirmed. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. For all travel we strongly recommend that you take out appropriate travel insurance to cover your travel arrangements. . For students and those under 26, our cheap flights, hotels and tours make it affordable to travel anywhere you want to go. Travelers are responsible for ensuring that they have all necessary travel documents and visas. These include: In these instances, you would need to contact us for help completing your booking. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator, except to the extent caused by fault on our part. All accommodation ratings are set by the relevant provider. You will need to input your traveling companions' details before entering your credit card information. We exercise care in the selection of reputable travel service providers but we are not ourselves a provider of travel services and have no control over, or liability for, the services provided by third parties. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. At this time, airlines have stopped issuing refunds to focus on customer service and protecting passengers. See the chart above for the best number to call. Please confirm which airline your credit is with by visiting My Wallet. If you want to pay separately, you will need to make multiple purchases. StudentUniverse assumes no liability for the acts of the service provider in refusing service. Log in to get the phone number and call our agents, who will help you book over the phone. On the booking of any accommodation you will receive a reference number and a booking confirmation email from hotelinfo@studentuniverse.com. All deposits are non-refundable and non-transferable for changes of mind or cancellations by you. We understand the US DOT has recently issued a statement advising airlines to refund passengers for flights to, within, or from the United States that are canceled by the airline. Most airlines have issued one free change and you may be eligible to cancel for future credit. If you book other travel arrangements, such as accommodation only, this protection doesnt apply. Visit the Travel Clinic website or speak to your travel consultant to make an appointment. Most airline tickets do allow changes for a fee, plus any difference in fare. Your home country and destination country will likely have travel requirements. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. All such means will be deemed sufficient to bind the parties to the terms and conditions of this Agreement. If you are traveling internationally on a roundtrip or one-way ticket, some countries have additional passport/visa requirements. Where we incur any liability for a travel service provider change or cancellation fee for any booking which you change, you agree to compensate us for the amount of that fee. Keep in mind that Basic Economy flights and partially-flown itineraries are not eligible for refunds. It is strongly recommended that you communicate any complaint to the travel service provider in question as well as your travel consultant without delay. We believe that travel is essential to a modern education and that students return enlightened and inspired. Travel credit is stored on your StudentUniverse account for future use. No, please dont! Advertised prices may be limited to travel within specified dates. The request process may take up to 4-6 weeks due to the overwhelming volume of requests airlines are receiving. Visit My Wallet to see which airline your credit is with and then check your airlines policy for official rules. Please know that we understand and empathize with your frustration over this situation. Then, on that page pick the best promo code, or deals, you interested and click the 'View Coupon' button. Enjoy the discount! Then, on that page pick the best promo code, or deals, you interested and click the 'View Coupon' button. A refund must never exceed the original payment amount. If you are paying by this method you will need to request account details from your consultant and make the payment at least three business days prior to the actual due date.

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