viagogo refund australia

2.5 Tax on Seller Proceeds. NSW Fair Trading announced in July 2021 Viagogo was under investigation for potential breaches of the Fair Trading Act and ACL. Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. Since 2018, Google has required ticket reseller platforms to demonstrate they meet a number of requirements in order to place ads with us. Tel: 020 31376080 customerserviceuk@viagogo.com You may not get through to a person, but be prepared to write to them repeatedly by email and send messages through their online help centre. When We receive an offer by PayPal, We will obtain an authorization from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. 2.4 Listing. Business practices were unacceptable and penalty is warning to others that they are subject to Australian law, consumer watchdog says. Why use viagogo? You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. In proceedings brought by the Australian Competition and Consumer Commission (ACCC), the federal court. Stay Up to Date Be the first to know about the latest events and special offers privacy policy Regional Settings Country: Australia Language: English (Australia) Currency: US$ United States Dollar More Help Centre About Us Affiliates Careers Viagogo is often the first site that comes up on Google when you search using one of the many ticket and event-related search terms that Viagogo has bought from Google. Can I buy tickets that are personalised with someone else's name on them? When our tickets were not provided they refused to provide a refund . We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). This website is using a security service to protect itself from online attacks. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. In a statement, Viagogo said the platform had been "overhauled" since the court's initial decision. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. 6.10 Notices. Considering they are being taken to the high court of Australia and investigated by Australian consumer commission Id Hope paypal Australia has a duty of care for customers or . Last year, a Federal Court judge found the Swiss-based company had breached Australian Consumer Law and made false or misleading representations. Try to get in touch with the reseller for a refund. Viagogo seemed to be telling us the two tickets we had chosen were the last two left in this section, one of the best in the house. Recent complaints include cases of consumers paying: Ms Petinos said Viagogo refused to meet with NSW Fair Trading to discuss the matters in late 2021. These are just a few of the many Viagogo horror stories we've documented in our ongoing investigation of the Switzerland-based reseller. If the Google listing says ad, do not click. You may find other users information to be offensive, harmful, inaccurate, or deceptive. Given its chequered past, it's no surprise that its recent re-entry on Google coincided with a resurgence of Viagogo complaints to NSW Fair Trading. They take your money and have no way to ensure you get the tickets. viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. Meanwhile, the federal government recently released a consultation paper proposing a new Information Standard for ticket resellers. Customer were "lured by repeated assurances that the only tickets available at the venue are going fast". Viagogo does not pay sellers unt. Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. They rush you and make their websites look just enough like they could be official ticket sellers. 6.9 Change or Suspension of Site. The ACCC took action against Viagogo in August 2017, and in April 2019 the court found Viagogo had misled consumers. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. Your IP: Why do my tickets have someone elses name on them? I entered the incorrect email when registering, how do I change it? The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. viagogo does not take title to the underlying ticket and the actual transactions are between the Buyers and Sellers. The court found Viagogo's use of phrases such as "only a few tickets left" was deceptive because they related to tickets available through its own website not the overall availability of tickets to an event. In August 2017, the ACCC announced it was taking Viagogo to court. 1.3 viagogo Guarantee. "Todays $7 million penalty sends a strong signal to businesses like Viagogo conducting business in Australia that they cannot get away with profiting from misleading Australian consumers about the price of the tickets they are selling," he said in a statement. drawing in customers with a headline price and then dripping in additional fees during the booking process also known as 'drip pricing'. Four, if you pay by credit card and the tickets turn out to be fake, you may be able to ask your credit card company for a chargeback (ie, a refund). The parent sponsorship application fee cannot be refunded. Facebook page for Australian Department of Home Affairs, LinkedIn page for Australian Department of Home Affairs, Visa Entitlement Verification Online (VEVO), (Subclass 870) Sponsored Parent (Temporary) visa. First result is the viagogo site, clicks on it looks legit, goes though the motions to buy tickets at Sky City, almost saves herself by balking at the extreme cost of A reserve seats ($520 for 2) then the booking fee of $190 plus other costs/fees/charges but ultimately went thru with it because she didn't want to miss out. You are on a Viagogo website. Editor, Marcus Herbert. Instead, try searching for the official website of the band or venue. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, attorneys, agents and employees, harmless against all liabilities, costs and expenses (including reasonable attorneys fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, attorneys and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. Checked for accuracy by our qualified fact-checkers and verifiers. For copies of recently issued ministerial press releases or information on the election policies of any political party as they relate to this department/agency or its portfolio area, please go directly to the website of the relevant political party. This charge is in addition to the amount originally paid for the tickets. "Viagogo is committed to providing an important service to consumers that use our platform," he said. If the payment status in ImmiAccount is 'Credit' or Paid a refund can be requested. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. The action you just performed triggered the security solution. Provide documentary evidence with your request to support your claim. In proceedings brought by the Australian Competition and Consumer Commission (ACCC), the federal court found the Swiss-based company had made false and misleading representations when reselling tickets to live music and sports events. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. ! Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.10 and 2.15, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). The "on its site" disclaimer that followed was in a distinctly lighter font. Additional information can be found in our FAQs and on the ticket details pages. Cloudflare Ray ID: 7a293b3f6b3e1afb ", "I only became aware when looking at our credit card transactions $1500 for two tickets. Accordingly, no ministerial press releases or related information issued by the Government from this date will be available on this website. Sellers should use our automated online confirmation process. How do I find tickets I've already downloaded? 4.1 Double Posting and Removal of Tickets. We do not control the information provided by other users which is made available through the Site. In the ACCC's case, the spotlight was placed on Viagogo's use of the word "official" in its Google advertisements over two months in 2017, leading many customers to conclude it was an official seller rather than an online marketplace. The Seller is responsible for determining whether it/he/she is required to account for VAT (UK or other), GST, sales tax or other similar fees (collectively, Tax) on the sale of the ticket. Login to your ImmiAccount From the 'My Payments' drop-down tab, select 'Manage Payments' Previous payments and their status will be displayed If the payment status in ImmiAccount is 'Credit' or 'Paid' a refund can be requested. Key points: Viagogo has been a target of consumer and industry backlash The Australian Competition and Consumer Commission reprimanded the ticket reseller for misleading advertising At no time do We provide the Buyer's payment information to the Seller. Third, watch out for drip pricing. 4.2 Stolen Property. In imposing the hefty penalty, justice Stephen Barley said the companys conduct demonstrated a level of deliberateness, describing one category of representations as having been made on an industrial scale. 3.3 Laws and Regulations. We made the case to Google Australia that Viagogo is still up to its old tricks. "This includes that reseller platforms must disclose to customers their role as a reseller, must warn customers that prices may be higher than the face value of tickets, must publish the face value of the tickets, and must provide transparent pricing including the value of fees, taxes and delivery charges. 6.11 Permitted use. viagogo AG is registered in Switzerland, Company No. 5.2 Violations, Termination and Suspension. your Partner visa was cancelled by the Minister (unless you have requested for it to be cancelled) or. Minister for Small Business. Find out more about fact-checking at CHOICE. Answer (1 of 5): There are a couple of things you can try to do, but the first one would be to contact Viagogo directly. And we're hardly the only ones who have a gripe with the company. In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e. Ticket-holders to postponed events will be able. ASK FOR A REFUND FROM THE RESELLER. On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. Those phrases "had the effect of drawing the consumer further into a marketing web and also a transactional web", the judge said. viagogo expressly disclaims any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. Ticket reseller Viagogo has been fined $7 million for misleading Australian consumers with Google advertisements, added fees and claims about the scarcity of tickets. 6.4 Release. Viagogo was ordered by the Federal Court to pay a penalty of $7 million. 1. Given the extent of these refund liabilities, I thought there was almost no chance of Viagogo getting any commercial loan. Your rating will help us improve the website. PLEASE REPORT THEM TO PREVENT MORE VICTIM! Second, your ticket could be fake or the venue may not let you in with a second-hand ticket. When it comes to transactions between Australian-based consumers and off-shore businesses, I urge consumers to heed our warnings and refrain from doing business with companies such as Viagogo that refuse to comply with Australian law, Ms Petinos said. Performance & security by Cloudflare. According to a 2017 Choice report, Viagogo takes about 28 per cent commission and Ticketmaster Resale demands a 21 per cent commission for each resale ticket sold and bought a cost that isn't clearly stated during on-site transactions. In another case related to Elton John, a consumer, Glenn, got in touch with us to describe a typical Viagogo runaround. The authorization will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. After much argument and many emails, they finally agreed to pay me for the tickets, though it took about six weeks and more emails to get the payment processed and the money returned. 2.9 a) Exception to Sellers Obligation to Confirm. Note that this is separate from any Tax viagogo is required to charge on its fees. We acknowledge Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the lands where we live, learn, and work. To post a ticket for sale on viagogo You must first register with the Site. We take no responsibility for such issues. Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. I contacted Viagogo, seeking a refund for their deceptive practices in checkout and misrepresentations, without success. Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. Yet we didn't see any mention on Viagogo that our tickets may be duds, and Viagogo refused to acknowledge to media in the recent Elton John case that the rejected tickets were fake. -Skip the queue - buy your tickets in just two taps. $287 for two tickets to Paw Patrol when the face value of the tickets was $29, or $58 for two. When listing seated tickets, all tickets in the same listing must be consecutive seats. To register, You must provide your real name, address, phone number, and email address. They often process refunds if requested. Get the latest product reviews, money-saving tips and more. momentum in tennis physics. Viagogo is now refusing to refund me, despite the sale being in breach of the Customer Rights Act. We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. Plaintiffs claim Viagogo is denying consumers refunds that arose because of the mass event cancellations stemming from the Covid-19 pandemic. Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. 5.1 Investigations. Form 1424 - Refund request. 2.12 Seller Payment. 6.1 No Warranty. CH-270.3.014.628-0 with the registered address: viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland, 7.5 Miscellaneous. 2.3 Username and Password. She warns other event goers to avoid Viagogo at all costs. Protect and prevent people from becoming victims of scams by companies or individuals. According to the consumer group Which?, Viagogo's terms and conditions say that fans are entitled to either a voucher worth 125% of their ticket price or a refund for cancelled events, but no refund is available if gigs or . If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. With less than 48hours to go until the event, viagogo emailed to say the tickets were no longer available and my only option was to accept a refund. If the re-seller is refusing to refund, contact your bank and ask how to file a dispute against the charge made on your card. The email response they send is a template. In this week's episode, podcast co-hosts Eric Fisher and Chris Russo interview Len Perna, chairman and chief executive of TurnkeyZRG. NSW Fair Trading investigating Viagogo for unlawful behaviour. Viagogo, founded by American businessman Eric Baker in 2005, is being investigated by the Commerce Commission for alleged false and misleading representations, which could breach the Fair Trading Act. 2.2 Registration. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. Customer offered $500 to take down negative Google review. 2.8 Notification. I bought 2 blackpink ticket a month before the concert for 550eur per person. 7.3 Additional Policies. What ticket resellers must do Once the Buyer finds a matching ticket, the Buyer notifies viagogo with an "offer" that the Buyer is willing to purchase the ticket. You pay a visa application charge (VAC), sponsorship/nomination fee or citizenship application fee so we can assess your application. We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. Ticket reseller Viagogo fined $7 million for misleading Australian consumers. They can't be trusted. View FAQs This could be a tough call for many internet shoppers. We reserve the right to withhold payment if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. It emerged that tickets from a legitimate Real Madrid ticket seller to see the same game were $442, and they hadn't gone on sale yet. 2.1 Requirements. Prices are set by sellers and may be below or above face value.". Adelaide woman Samantha Wells paid $388 for two seated tickets to Elton John's concert. The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph. There are an increasing number of unauthorised ticket resellers operating online. About this app. You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. Therefore, you will only be reimbursed if you return the tickets to us no later than June 5, 2019. It didn't. In 2017 the ASA told it to make its exorbitant fees and delivery charges clear at the start of the transaction. This service may include material from Agence France-Presse (AFP), APTN, Reuters, AAP, CNN and the BBC World Service which is copyright and cannot be reproduced. If you need to buy second-hand, know the risks. Sellers who commit to send tickets directly to viagogo are not required to confirm the order. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. This Agreement shall be governed by and interpreted in accordance with the Swiss laws. Copyright (c) 2006-2023, viagogo AG. In the event you are reselling tickets for commercial reasons, you warrant that you have the right to do so. it is a scam. The court found the website had drawn customers in with a headline price but did not disclose additional fees sufficiently. You also warrant that you own the tickets and are authorized to transfer or resell the tickets. Enter a valid email address (e.g. In late 2019, many Elton John fans who bought tickets on Viagogo were reportedly refused entry to his Adelaide show. The ticket was sent to my home address which I took to Singapore, this ticket cost me all up $600.00 Australian dollars, unfortunately the day I got in Singapore I lost the ticket, when I contacted Viagogo they just wiped there hands even though I had a account with them. We will also add sales or value added tax on our fees as applicable. The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a sellers transaction.

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